Sean Sequeira Email & Phone Number

Mccordsville, In, Us

Denver, Colorado, Us

• Responsible for owning complete sales strategy and driving new business within my territory (Indiana).• Delivered world-class customer service and prioritize building trust with each client to grow relationship.• Navigate clients’ budgetary constraints to help clients achieve cybersecurity initiatives.• Built strong, collaborative and productive relationships with technology partners and internal departments to build qualified pipeline and maximize mutually beneficial sales opportunities.• Assess client needs and develop plans to adequately address current and future cybersecurity objectives.

South Bend, Indiana, Us

• Managed at least 15 AWS-focused engineering and consulting engagements, ranging from operations management and observability implementations to conducting AWS Well-Architected Reviews (WARs) and leading detailed designed architecture proposals.• Received perfect scores on 6 most recent client surveys.• Built partnerships with diverse internal teams and departments to streamline processes.• Assessed client needs and developed plans to adequately address current and future objectives.• Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.• Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.

Las Vegas, Nevada, Us

• Consistently executed 25-50 Quarterly Business Reviews with clients each quarter.• Managed over 75 clients within Midwest territory.• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.• Serviced existing accounts on regular basis to maximize revenue.• Suggested solutions and innovative ideas to meet client needs.• Trained, mentored and motivated staff to instill desire for superior performance.• Worked independently with minimal supervision.• Generated seasonal creative pitches for clients targeting various consumer groups.

Las Vegas, Nevada, Us

• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.• Improved operations through consistent hard work and dedication.• Wrote and maintained Teesnap Software Manual which was utilized and shared with customers.• Instructed clients on proper procedures and use of management software to help their facilities thrive.

Orlando, Fl, Us

• Lead Software Support Specialist with second most closed cases during tenure.• Configured hardware, devices and software to set up work stations for employees.• Patched software and installed new versions to eliminate security problems and protect data.• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Trained new team members in best practices.• Worked flexible hours; night, weekend, and holiday shifts.

Assist members with any needs to have an enjoyable round of golfProvide excellent customer service to members who are practicing on the rangeAssist outside operations staff in any areas of need to help enhance members experience

Portland, Or, Us

Offer unparalleled health advice to clientsAssist clients with creating and meeting short and long term health goalsOffer excellent customer service

Bachelor Of Arts (B.A.), Movement And Sport Science

Golf Complex Operations And Management, Golf Course Operation And Grounds Management