Sean Silva Email & Phone Number

New York, United States

New York, United States

New York, New York, United States

Hi! Tech is a boutique; managed IT, IT consulting, IT infrastructure design and implementation service provider. Hi! Tech provides services to a range of tech unicorns, award-nominated and winning TV productions, and other technology forward businesses in the NYC and LA areas.

New York City Metropolitan Area

Performed setup and installation of all IT related fixtures for storefront locations, including computers, networking systems, clinical technology, and A/V Managed hundreds of devices through a variety of MDM platforms including Kandji and JumpcloudMaintained accounts for all platforms used by Tend, including onboarding and offboardingOptimized Help Desk ticketing system through Jira, analyzing metrics to improve productivity and anticipate workflowWorked directly with vendors to schedule installations of clinical, networking and low voltage technologiesMaintained Asset Management and cataloged inventory of all company devices in FreshServiceImproved support policies in conjunction with IT Strategy and Compliance teams in a HIPAA environment

New York City Metropolitan Area

Led campaign to document and implement all IT Policy and ProcedurePerformed research for all software and hardware purchasesCreated and cataloged Contracts and Bids of Networking and Low Voltage projectsDelegated and dispatched projects for IT HelpDesk Maintained inventory of Computer, A/V, Networking and CCTV assets across five facilitiesEngineered and mixed Podcasts and all audio production for company in Logic

Greater New York City Area

Provided technological solutions for educators, including hardware and software needsSetup Tablets and Computers for educators and students in classrooms and conferencesProvided Professional Development, teaching McGraw Hill's online services and digital services for more than 20 productsProvided long-term instruction and implementation on campaigns featuring McGraw Hill’s AI based learning programs.Created organizational systems and strategies for Sales campaigns and Conferences

● Implemented the operation of a ticketing system● Analyzed and process mass vendor inquiries for all media types● Managed extensive spreadsheets for accounts payable dept.● Main intermediate for treasury dept. and vendors