Sean Sutton Email & Phone Number

Seon, Aargau, Switzerland

• Service Delivery Manager responsible for the engineering and support services for the Global Facial Recognition team, development of customer relationships, overseeing the delivery aspects of our solutions and act as.
• Resource planning, allocation and project tracking
• P & L
• Stakeholder for product roadmap requirements, with help defining the market needs.
• Management of internal relationships with product and development and customer service.
• Define, implementation and continued development of the customer service toolsets – helpdesk, portals, licence management, asset registers.

• Development of customer relationships.
• Lead generation and commercial negotiations.
• Stakeholder in technical proposal sign-off.
• Opportunity mapping and Business Analysis.
• Opportunity forecasting and management.

Bury St Edmunds

• Business unit manager for a team of 20 staff.
• Responsible for resource allocation of engineering to fulfil the project, product and service requirements and prioritisations.
• Monitoring and reporting on all professional services associated revenue profiles through monthly revenue and cost reporting.
• Mentoring role of all technical/development and support personnel.
• Escalation for all delivery issues within the business unit.
• Oversee Project Management of complex communication projects to the emergency services and transport & utility market using Prince2 methodology.

Rave Technologies is a leader in Outsourced Product Development for Independent Software Vendors (ISVs) and ‘On-demand’ or Software-As-a-Service (SaaS) providers.The key focus areas are Product Engineering, Product Testing, SaaS, SOA, Cloud Computing, Enterprise Mobility, Cross- Platform Migration and User Experience services

• Development of a customer facing role to act as a business relationship manager to drive improvements within the customer support environment, and also look to create better working relationships to our internal.
• 60% reduction on ‘active’ customer calls.
• Revenue generation through client engagement delivering customer changes, and in line with company target margins.
• Documented customer satisfaction improvements.
• Delivery of strategic working practices, now taken to be best practice for internal engagement.
• Technical expertise in certain Northgate products and service and able to support pre- sales and Account engagement at a technical level.Other key areas include common support service offerings and a common support.

Business Information Systems, Business Analysis, 2.1

Education record

Education record