Customer Service Administrator
Current- Acts as the primary point of contact for non-product related customer issues such as order status, repair status, quotes, payment. - Confirms accuracy of the customer quote regarding prices, terms, quality, ship to and bill to addresses, etc. - Converts quotes into orders once the customer PO is received and verified. Provides invoice generation with clerical accuracy and correct delivery ming to the customer. Proactively updates customer on upcoming delivery status, PO changes, etc. - Coordinates service orders for shipping back repairs to the customer and subcontracting which includes: receives incoming repairs, updates database, and distributes to appropriate person/department. - Assists Inside and Outside Sales Representatives with maintaining C4C database including assisting with updates as required. - Assist with quote generation with the guidance of Inside or Outside Sales as required. - Coordinates with Global Manufacturing Plants for delivery of product and escalates issues and delays to appropriate Inside and Outside Sales representatives. - Provides Sales Engineers and Managers with data and information as requested. Perform other dues as needed.