Sean Trily Email & Phone Number

Portland, Oregon, United States

Niland, Ca

Oversaw the information technology infrastructure for a large RV resort with over 1000 spaces and 40 employees.Worked with area ISPs to make a deal and upgrade the park bandwidth from 100 Mbps to 1 Gbps for half of what we were paying before.Expanded the outdoor guest Wifi system to different areas of the park with pole mounted access points.Maintained and updated various software systems including Google Suite, Microsoft Teams, and Active Directory.Purchased, installed, and maintained new hardware such as video security cameras, VOIP phone systems, firewalls, servers, point to point systems, access points, new PCs, and printers.Provided training for new and existing employees to get the most out of our technology systems to better serve customers and increase sales.

Portland, Oregon Area

Provided expert technical support to clients with more complex software issues that were sent up from Tier 1.Worked closely with the development team to ensure that our software met the needs of our priority clients, and that any software bugs or issues were expedited and resolved promptly.Worked with school IT admins to fix large scale testing issues through network troubleshooting.

Portland, Or

Provided technical support to customers who used our various educational software products.Documented all customer interactions and service tickets through Salesforce CRM.Assisted with software installations, updates, and maintenance.Assisted in large data uploads and onboarding for customers transferring from different software to our products.Provided analysis for reports related to our software to help customers get the most out of their experience with our products.

Seattle, Wa

Seattle, Wa