Administration:* Managed the user accounts of ~100 users, from Windows Active Directory to third-party platforms.* Supervised the migration from on-prem AD to Hybrid Azure AD and configured Microsoft 365 policies to align with firm procedures and values.* Made informed decisions on project spending to meet deadlines while remaining under-budget.* Researched and implemented various FOSS programs to manage inventory and documentation in a cost-effective manner. Managed physical storage and user interactions as they pertained to company property.* Assisted in the management and migration of Windows Servers, including physical reorganization and migration to off-site co-locations for redundancy.* Spearheaded the move to dock-able laptops to replace aging workstations. Considered pricing and compatibility with future software/workflow goals to maximize long-term benefit.* Oversaw installation of various equipment for conference rooms and pop-up conferences.Security:* Managed on-prem and remote work equipment security using the Malwarebytes (now ThreatDown) Nebula console and endpoint protection agents.* Implemented company-wide MFA requirements for Azure AD and Microsoft 365.* Implemented SSO certificates for third-party platforms to validate with Azure AD.IT/Support:* Responded to tickets/messages promptly, resolved issues in below-average ticket times.* Provided a friendly and casual experience for end users, received glowing performance reviews.* Troubleshot software and hardware issues, including personal computers, shared workstations, postage machines, fax machines, servers, and mobile devices.* Troubleshot network issues, from rack-mount fiber and routers/switches to WiFi and IP phones.

Assisting in data entry, client consultation, and claims analysis.

Providing online private lessons for children and pre-teens who are interested in learning programming fundamentals and video game programming/scripting.

On-the-job learning of interconnected systems, Linux, and web development.Worked with an interdisciplinary team.Readily responded to unexpected problems.