Sean Williams Email & Phone Number

Hendersonville, Tn, Us

Remote

Orchestrated the creation and management of user profiles within Salesforce, and facilitated comprehensive Salesforce training to end-users for optimal platform utilizationImplementation of picklists, field dependencies, formula fields, lookup and master-detail relationships, and validation rules to custom objectsLeveraged Data Loader for efficient migration of critical data into the Salesforce, ensuring data accuracy and system readinessEmployed Salesforce Flows expertise to forge innovative solutions that streamline and automate key business processes, significantly enhancing client operationsTailored Salesforce application pages by designing custom list views and dashboard components, aligning them closely with the unique requirements of diverse user groupsDemonstrated proficiency in managing and optimizing Salesforce Standard Objects including Accounts, Contacts, and Cases, utilizing a suite of tools to support business needsSpecialized in the creation of insightful reports, employing advanced reporting features such as bucketing and summary formulas to draw actionable insightsDeveloped and deployed intuitive dashboards for leadership and stakeholders at all levels, including internal staff and external clients, to provide real-time visibility into vital business metrics and performance indicators

Pontiac, Michigan, United States

Achieved “Underwriter Spotlight” Award, given out by Executive Leadership Team (ELT) in recognition of meeting and exceeding customer service metrics and department goals. Delivered on key special projects, conducting live training for new hires, auditing data pipelines resulting in improved loan quality and advancing business best practices. Partnered with a Salesforce Systems Administrator to review Salesforce automation processes (including: process builder, workflows) resulted in better understanding of data quality and improved decision making.

Pontiac, Michigan, United States

Supervised 13 underwriters, managing escalations and driving solutions; resulting in effectively closing cases on time and exceeding stakeholder expectations. Audited and improved team and individual loan quality resulting in team’s increased performance ranking.

Pontiac, Michigan, United States

Effectively analyzed 250+ mortgage loans/month, assessing conditions and/or documentation requirements to meet clear-to-close (CTC) timelines; resulted in exceeding department expectations and achieved bonus & promotion.Fielded 80 monthly complex client requests using Salesforce Service Console resulting in meeting 100% of Customer Case Service Level Agreements (SLA’s). Collaborated cross-functionally with brokers, project assistants, Information Technology, Account Executives, and closing departments to evaluate hundreds of document packets to assess loan conditions.

Bachelor'S Degree, Criminal Justice

Platform Developer 1 Certification

Education record

Information Technology, 99