Sean Miller Email & Phone Number

Wendell, North Carolina, United States

• Technical Writing/Document Design:
• Designed and implemented a style guide for technical service bulletin and advisory templates. Strengthened the corporate brand with use of colors, fonts, logos and visual formats.
• Implemented a visual urgency level system to communicate the importance of the content, from critical safety issues, to less critical service advisories.
• Communicate complex technical ideas and safety/service information in a simplified, easy to understand format, with the use of photos, diagrams and formats.
• Create assembly instructions for new products using established formats, from processes documented, photographed, written and tested.
• Create various departmental forms, for print and electronic use. Proficient in Microsoft Office and Adobe cloud-based software.Quality Assurance:

Youngsville, North Carolina, United States

• QA Testing:
• Developed and performed testing procedures for LED lighting products in the automotive motorcycle industry, ensuring products received from overseas manufacturers meet quality standards.
• Tested DC LED lighting for set durations and voltage levels for specific burn-in times to ensure longevity of products.
• Sample tested and inspected all products for quality construction, performance and fitment.Technical Writing:
• Responsible for documenting installation procedures of electrical lighting products, then presenting in professional, easy-to-read instruction manuals.
• Designed and implemented a standard instructional document template that strengthened communication of information and the company brand identity.Product Design/Development:

Columbus, Ohio, United States

• Served as a Motorola radio accessories contact for major communications company based in Columbus, Ohio, servicing over 60 vendor and client bases.
• Responsible for the day-to-day business operations related to product knowledge and handling, customer support and service, as well as providing internal customers with the tools necessary to complete projects timely.

Technical Writing Certificate, Digital Communication And Media/Multimedia, Pass

Communication, General