Subject matter expert within financial crime team, delivering coaching, feedback, and support sessions for a team of analysts

• Reviewing financial documentation including payslips, mortgage & bank statements, cross-referencing against clients’ income and expenditure to identify abnormalities• Working with B2B and B2C stakeholders to support applications• Regularly reporting to senior management on quantitative case completion, case progression and third-party cases• Supporting post-appointment Customer Service Team, as a secondment, answering customer contacts and processing payments during the COVID-19 pandemic

• Managing the client account, ‘Welcome Finance’, to support on out of court PPI settlements• Communicating with clients on claim progression, creating invoices and processing payments• Weekly reporting on clients’ account progression to internal directors

• One-to-one and group support of service users including personal care, distributing medication and looking after dietary requirements• Organising and managing recreational activities for service users

• Reducing out of date PPI claims via identifying third-party bank errors and initiating a new administrative process to resolve• Supporting new and junior colleagues through face-to-face systems training• Providing customers with status updates and pursuing outstanding claim