Sean Higginbotham Email & Phone Number

Brunswick, Ga, Us

Assisted CEO and Operations department in achieving new growth milestones.Gained exceptional knowledge from unique experience in cryptocurrency and Blockchain communities.Built relationships with over 300 clients and several partners to promote business viability.Experience working with international clients, global logistics, and partnerships across time zones.Proactively engaged customers in various departments in order to provide in-depth product knowledge.Developed knowledge of company products and services to make suggestions according to customer needs.Engaged with 30+ customers daily to build business relationships.

Valdosta Area

Managed workflows, administrative staffing, and medical records with professional discretion through use of Electronic Health Record systems and other software.Developed and implemented updating training programs for all admin employees.Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.Updated reports, managed accounts and generated reports for company database.Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.Analyzed and solved multi-faceted problems that effected executive leaders, healthcare providers, and patients.Oversaw appointment scheduling and itinerary coordination for over 1000 clients and 25+ personnel.Developed and updated policies and procedures, maintaining compliance with HIPAA, state and federal regulations, and other administrations.Created media content for organizational growth and engagement.Increased customer engagement and donor awareness through social media.Cut average training time by 50%, enhanced employee onboarding and workflow efficiency by creating training videos, learning modules, and other informational tools.Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.Learned new skills and applied to daily tasks to improve efficiency and productivity.Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Remote

Developed departmental systems and procedures to better align workflow processes for remote work efficiency.Enhanced company growth by providing quality customer service to secure new relationships and provide quality prospect leads to sales department.Increased internal learning by creating training videos, high quality graphics, visuals, engaging posts, and more as media supervisor.Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.Reviewed and edited all training materials for accuracy and company policy compliance.Conducted training modules and created videos for long-term use.

Bachelor Of Arts - Ba, Mass Communication/Media Studies

Content creation and management for media platforms.

Associate Of Arts - Aa, Mass Communication/Media Studies

Activities and Societies: C.A.B.