As a Business Analyst/Project Manager at HomeXpress Mortgage, I apply my skills and expertise in conducting detailed analysis, gathering requirements, and translating them into actionable project plans and deliverables. I collaborate with stakeholders to identify areas for improvement and opportunities for growth, and I manage projects from initiation to completion, ensuring on-time delivery and risk mitigation. I played a key role in creating and implementing a Project Management Office (PMO) to streamline processes, optimize resources, and improve project outcomes. Additionally, I excel in managing transaction exceptions, ensuring compliance with policies and regulations, and providing world-class support to customers. I have a demonstrated ability to develop and implement new policies and procedures to enhance operational efficiency and effectiveness. I have a bachelor's degree from Arizona State University and a proven track record of success in driving operational excellence, promoting growth, and delivering exceptional results for clients and stakeholders. I am passionate about problem-solving, committed to teamwork, and equipped with a results-driven approach. I have a strong background in the mortgage industry, with previous roles as an Operations Team Lead and an Assistant Branch Manager. I am always eager to learn new skills, take on new challenges, and contribute to the success of HomeXpress Mortgage.