Sean Morrow Email & Phone Number

Chino, California, United States

Riverside, California, United States

o Lead a small team of remote, on-site technicians that handle the day-to-day and emergency IT needs of sites in their areas, providing them with help and guidance, while simultaneously managing my local areao Examples of operational projects, achievements, and day-to-day tasks:• Engage with local site contacts to solve issues they may be having at any level on devices that include but are not limited to: PCs/laptops, desktop printers, label printers, mobile RF devices, access points, switches, routers, and firewalls• Having a reputation of “getting things done”, management would consistently give me tougher issues from sites nation-wide to remotely work on and I would always see them to resolution• Attend a weekly CAB call to review and challenge upcoming changes• Attend weekly service review with higher up management to discuss major and minor issues/events that took place over the previous week

o Work as project-team’s “generalist” for onboarding of Lineage Logistics mergers and acquisitions (M&A)o Examples of operational projects and day-to-day tasks:• Work closely with the Brillio M&A Project Manager to provide high level technical assessments for the statement of work to be approved by the Lineage Logistics IT Director for each project• Currently in the Desktop/User Subject Matter Expert role, and am the primary user facing engineer• Absorbed Network Engineer role when the employee occupying it suddenly left• Tuning and tweaking of inherited SolarWinds sever that was generating 1000’s of false flag tickets per day, significantly increasing the team’s understanding of SolarWinds’ configuration, as well as the overall productivity increase that comes with being able to focus on real issues• While on loan to a “user-configuration phase” of an Office 365 domain and email migration: I quickly became an escalation point for that team, with minimal prior knowledge of Azure and O365 environments• Provide as-needed technical consultation to team in charge of 24-hour network monitoring for client• When not directly working on a contract, I attach the main network support team for Lineage Logistics as a Level 3 Engineer.

Chino, Ca

o Work as MSP daytime-hours shift lead to coordinate fixes for the live environment, as well as planning after-hours maintenance, with the assistance and direction of the Trader Joe’s Network Engineerso Network hardware with nearly any combination of:• Cisco ISR4321/2911/2811/819 routers in a mixed environment of T1 or Ethernet MPLS primary, and 4g failover• Cisco Catalyst 2960/2960X, 3750/3750X, 4500X, IE3000 series switches• Palo Alto firewalls• Cisco Meraki, Aruba Mobility Manager, Motorola, and Cisco standalone APso Examples of operational projects and day-to-day tasks:• Solve network issues identified by Nagios Infrastructure Monitoring• Troubleshoot slowness/latency issues over wired and wireless access points• Document outages and their root causes to help track reoccurring issues• Vendor management and coordination with third-party remote hands-on repair of the network infrastructure• Work with junior specialists as a mentor, and escalation point• Troubleshoot slowness/latency issues over wired and wireless access points• Primary resource to configure and evolve Nagios Network Monitor to cover events that could be or have been a problem, but are not monitored• Manage well-being, configuration, and preservation of data on store Axis cameras

o Ensure the well-being of the local client, server, and network infrastructure within the Amazon Fontana warehouse, according to practices and policies laid out by Amazon Corporate ITo Examples of operational projects and day-to-day tasks:• Assembled IDF Cisco 9300/9200 series switch infrastructure as part of Fontana warehouse IT launch crew• Solve user laptop and PC issues as they come up• Zebra label printer troubleshooting• Work with HP thin clients to work as automated TV displays for functions such as docked truck information and employee announcements• Troubleshoot slowness/latency issues over wired and wireless access points• Work with various engineering crews to solve network communication issues with their various assembly line automation devices• Solve network and server issues identified by Nagios Infrastructure Monitoring• Write and schedule change management projects as necessary• Troubleshoot, replace, configure, and document 350 Bosch cameras managed by Cisco VSOM• Work with IT Support Technicians as a supervisor, mentor, and escalation point

Ontario, Ca

o Configure, deploy, manage, and troubleshoot a full Cisco WAN/LAN with multiple ISPs to facilitate a DMVPN, IWAN environment maintaining 99.9% site uptime with a weekly on-call rotationo Network hardware with nearly any combination of:• Cisco ISR4440/4300 series routers in an IWAN configuration utilizing MPLS, local ISP, and 4G• Cisco 5505/5510/5520 firewalls• Cisco Catalyst 2960/2960X, 3750/3750X, 4500X, IE3000 series switches• Cisco 5520/2504 WLC with 3702 series APs in FlexConnect• Xirrus XR-620/4820 series APso Examples of operational projects and day-to-day tasks:• Troubleshoot slowness/latency issues over wired and wireless access points• Primary resource for management and patching of all team owned servers including on-site VM for file staging, Solarwinds application and its linked Microsoft SQL database, Cisco ISE, and VSOM• Upgraded Cisco ISE 2.1 to 2.3 at sites and datacenters in HA with no down time• Wireless conversion from autonomous Xirrus APs to a mesh Cisco WLC/AP environment• Core switch conversion from 3750X HSRP switch stack to 4500X VSS• Access switch conversion to 2960X• Solve network issues identified by Solarwinds• Troubleshoot, replace, and configure 1700 Cisco/Axis cameras managed by Cisco VSOM• Implement and manage standards for APC/UPS power management• Administration and maintenance of Solarwinds Orion NPM, NBA, and NCM• Travel as needed to remote sites in the US and Mexico to configure support existing infrastructure as well as build new sites from the ground up• Cut-sheet automation to speed up new site builds that came at a pace of ~30% growth per year• Manage network team on-call availability and escalation through xMatters• Modify ACLs to permit/deny network traffic as needed• Vendor management of hands-on repair of network infrastructure• Inventory, coordination, and RMA of all in-production ISR4331 routers due to Cisco critical defect related to the clock signal component

Ontario, California, United States

o Worked as part of a small team tasked with 1500 users worth of end-point device well-being with 24x5 coverage and a weekend on-call rotation via on-site and remote methods in a Windows environmento Had to make the choice between a promotion to Help Desk Supervisor or expanding my technical skill set into Cisco Networking OJTo Spent a 3-month period with no supervisor, and only 3 technicians (normally 6) rotating shifts to cover the 24x5 + weekend on-call, with only a slight increase in misses regarding SLA and far exceeding expectationso Examples of operational projects and day-to-day tasks:• Consistently used as an escalation point for difficult issues• Primary trainer of new Help Desk Technicians as they were brought on• End-user PC hardware and software issue diagnostics, as well as architecting their solutions• Assisted Sysadmin team with back-end creation and client implementation of Microsoft SCCM• Worked to help test and approve Office 365 deployment• Primary resource to maintain Windows 7 image present when I on boarded• Created and maintained Windows 8 image• Primary resource for planning and implementation of Windows 8 on all client PCs• Created Windows 10 image used on “Beta” clients for future company-wide roll-out.• Automation of repetitive processes and tasks via scripts• Troubleshooting a myriad of Microsoft Windows and Office Suite issues• Cisco IP phone installation and troubleshooting

Corona, Ca

o Worked as managed services company’s customer service/sales role I could take a client from technical planning, sales presentations and quoting, to coordinating installation, and following up on technical issueso Employee of the month - August 2013

o Remote and on-site maintenance, repairs, and modifications on over 1000 client nodes on behalf of the Riverside County Library System

Chino, Ca

o Diagnose, troubleshoot, and repair/replace desktop and laptop hardware for Best Buy Geek Squad customerso Employee of the month September 2006

o Preventative maintenance on electronic and hydraulic systems, as well as small arms. Loading, unloading, and record keeping of explosive ordinance, and weaponso Twice recommended for early promotiono Honorable discharge

Associate Of Science (A.S.), Information Technology, 2007-2011

Diploma