An operational / technology leader who can effectively translate business growth strategies into tactical plans for successful execution.- Experienced at defining customer experience across delivery channels (e.g., retail, call center, web) - Proven ability to align enterprise resources and build & manage partnerships to drive change- Effective leader at introducing “new” into organizations – new products, new processes, new strategiesSpecialties: - Technology / Business Integration- New Product Readiness & Deployment - Delivery Channel Integration (e.g, Retail, Call Center, Online)- Customer Experience- Client Management- Call Center Operations & Management- Financial Services / Retail Banking
Listed skills include Vendor Management, Change Management, Process Improvement, Business Process Improvement, and 33 others.