Sean Bourgeois Email and Phone Number

Delivering a quality experience for the customer, ensuring specialty coffee, with a welcoming, customer focused attitude. Leading a team of coffee baristas, monitoring, communicating with point of sale through iPad application, ensuring consistency, while serving an upward of 1,200 plus drinks per busy work day. Welcoming guests, and communicating with both team of baristas, and team of management staff. Communicating the direct needs of the bar supply, customer needs, and conflict resolution between employees and customers to ensure a smooth and enjoyable day of business.

Lead and direct teams of service technicians, and assist the owner in ensuring a positive experience with customers and employees. Ensuring quality of work, and positive experience with customers while seeking creative solutions for optimization of work space for employees and office space. Utilize shop software to quote customers, communicate work orders with employees, and close final sales, and debts collection of customers. Communicate and solve issues between customers and business, and employees, while ensuring a fair customer experience, ensuring the best quality and price of service offered. Communicate between secondary shop to ensure larger jobs are carried out to completion, and within the standard of excellence upheld by the business.

Set up and tear down areas for events, and train and lead teams of temporary employees for various catering events. Communicate with leaders, staff, and customers to ensure a quality experience all around while maintaining a clean and equitable work experience.