Working for Network Rail Southern Region as a Programme Manager in the Business Change team. In this role, I have managed a variety of projects and programmes including:Programme management of a major organisational design change that impacted over 800 management grade colleagues across the regionDevelopment of a Proof of Concept and Strategy for the use of drones for maintenance inspections in the regionProgramme management of a number of electrical safety projectsPlanning and delivery of Operation London Bridge, the railway response to the death of Queen Elizabeth IIDelivery of a new performance management systemDevelopment of a strategy for the road fleet for the region

Operations Director for KKIA Terminal 5 with responsibilities that included:Responsibility for all operational activity and processes in the terminalManagement of all operational staff; a team of over 90 at a variety of management and frontline rolesDeveloped and delivered all resilience and event planning for the terminalIdentified new opportunities for the terminal including airside transfers and automation developmentDevelopment and delivery of all training for the terminalConsultancy support for the wider airport activitiesIn addition, I supported the wider daa International team on:Consultancy activities supporting Luton Airport and Heathrow WestBusiness development, including winning and negotiating the contract for the Red Sea Airport

Developed the operational plans for the Hajj movements at Terminal 5

I run a consultancy that specializes in providing high value solutions to the aviation and transport industries. We pride ourselves in our ability to handle a variety of different challenges in high pressure and high volume environments. Feel free to get in contact to see if we can help.

Managed a change programme consisting of 11 different business transformation workstreams. Responsible for all governance, project planning, reporting and stakeholder engagement. Developed and presented progress reports to the HEx Board and Heathrow Airport executive.

Worked with the Service Proposition team at Heathrow Airport to develop customer experience strategies across all levels of the business. Developed new revenue opportunities with KPMG consultants to maximize both passenger and business value. Participated in airport-wide service improvement working groups. Managed delivery of over 20 Journey Mapping sessions that produced over 70 maps of all the journeys at Heathrow Airport, and identified over 400 improvement opportunities.

Working on behalf of Heathrow Airport, I was the part of a dynamic team that carried out an extensive change management and business improvement project. Working with a very strict regulatory environment, we pushed the change boundaries and implemented a number of new ways of working.

Managing a wide variety of projects to support first year operations of Terminal 2, as well as close down of all operational readiness issues.

Led a team of 12 trainers in a high pressure and continually changing environment in developing and delivering all operational training to support the opening of Terminal 2. In total, over 600 Heathrow colleagues and operational support staff underwent extensive operational training over a year period. The work included planning and managing the logistics of the training programme, and recruiting and training the trainers for the work.

Providing operational solutions to a project resurfacing the runways of the busiest international airport in the world.

Accountable for the delivery of all Paralympic related activities across Heathrow Airport, whilst maintain business as usual operations. Took lead accountability for all stages of the delivery process, including strategic planning and frontline operational management.Key achievements include:Responsible for planning, implementing, and managing the Paralympic Operating Plan which included capital expenditure, equipment procurement, process refinement and stakeholder and change management.Developed all processes and plans to allow Heathrow to handle a 500% uplift in disabled travellers.Acted as the interface between the Paralympic team and key stakeholders, including business as usual operations, terminal operations, airline operations, LOCOG, and the Control Authorities.Gained widespread support for the Paralympic planning process through both general and targeted stakeholder engagement.Provided updates at the existing pan-airport forums, and developed new forums to address gaps in the engagement structure, including acting as the chair of the Paralympic governance structure.Developed and approved all internal, external, and media communications for the Paralympics.Undertook the media spokespersons role for all the Paralympic activities on the airport.Assisted development of a multi-agency command and control structure, and implemented this structure during both the Olympic and Paralympic operations.Acted as Games Commander, taking overall responsibility for all Games activities on the airport. Also acted as Operations Manager for the Heathrow Games Terminal, Volunteer Operations, and the Paralympics.Implemented numerous changes that will provide legacy value to Heathrow Airport, and will improve every journey for disabled travellers.

Responsible for delivering the day-to-day operations of Terminal 5, the largest terminal at Heathrow Airport. This consisted of the development of key processes prior to terminal opening, and leading 200 team leaders and staff through to implementation and operations.Key achievements included:Responsibility for line management of 14 team leaders and 200 staff, and shift management responsibility for 300 staff. Successfully reduced absence levels by 17%, and improved performance across my team of direct reports.Took lead responsibility of planning terminal response to British Airways industrial action, inclement weather, anti-airport expansion protests, Swine Flu, and ‘Boxing Day’ security threat. Led terminal contingency and business resilience activities including development, review and testing of resilience plans, and reactive implementation of contingencies. Undertook a lead role in the terminal command and control structure.Developed and led all emergency response activities in the terminal, which were subsequently adopted as best practice for the airport.Drove cost saving measures through the implementation of numerous efficiencies in the operation of the Terminal Service Centre.

After moving from Canada, I commenced my career as a Security Officer at King’s Cross Station. I was quickly promoted to a Team Leader role, which was followed soon after by a promotion to a Duty Station Manager role. This role was a combination of line and operational management accountabilities.Key achievements included:Responsibility for line management of a staff group of 14, and shift management responsibility for all station operations. Acted as Station Incident Officer during major incidents.Led the development and implementation of all physical security and anti-terror related activities on the station. Many of the procedures were adopted across the railway network. This included all security changes in reaction to the 7/7 attacks on the station.Acted as the primary liaison with the Department for Transport, Police, local council, station tenants, and train operating companies.Undertook responsibility as the assessor for all major changes on the station, and took accountability for adherence to legal responsibilities of station ownership.Managed the security contract for the station, and sat on the tender committee for the network wide security contract.