East Coast Countertops Ltd. is a family owned and operated business located in Dartmouth, Nova Scotia. From our early beginnings selling solid surface and stone from the drivers seat of a truck to opening a beautiful showroom, cutshop, and fabrication facility. We have expanded our offering, honed our skills and cultivated a passion for service, design and innovation. Our dedication to the highest level of service, creating high-quality countertops, backsplash tile, sinks, faucets and cabinet doors, along with partnering up with hardware and tool wholesalers has helped us grow to become the premiere choice for Countertops and Kitchen Solutions in Atlantic Canada. And that dedication continues to drive us daily.We strongly believe that every detail is important in your home and for your clients. We go to great lengths to ensure that right from our first meeting to when our product is installed and enjoyed, it meets the highest standards for quality and design. Our suppliers and partners have over 65 years of experience in the industry which enables us to meet and exceed your every need.

Managed and drove market share expansion, sales and margin growth, profitability of region, team development and succession, and execution of corporate and regional initiatives, as part of Canadian Leadership Team. - Developed “rifle shot strategy,” growing market share by 16% in 2015 and converting business at 11 of 14 targets for year.- Raised gross margin by 2%, taking between 8% – 20% cost increases due to exchange and raw material costs, adding new products, expanding line, and sharpening customer focus on key accounts.- Rebuilt Sales Team by moving individuals to different roles and promoting team members, leveraging customer insight, analyzing full potential of team, and assessing personal goals, aspirations, and competency.

Oversaw regional safety, operating efficiencies, logistics, inventory management, and administration.- Opened new branch in Mount Pearl, NL, cutting freight costs on prehung doors by over 50%, bringing instant margin gain, shipping components direct to NL, and building product on site. - Upgraded prehung door shop, increasing quality and speed, and reducing head count, while operating safer line.

Led National Accounts team for largest Canadian customer, Rona, to ensure success in contract negotiations and sales growth, primarily in Western Canada. - Negotiated contracts, as key team member, receiving 4-year term with Rona. - Grew sales in Western Canada by increasing awareness and focus within regions, developing strategies to convert fast fits to prehungs, increasing margins and resetting box stores with increased service package.

Oversaw Sales and Operations duties, including branch financials, facility, people, and sales. - Rebuilt both Sales and Operations Teams, reset 40K square foot warehouse for optimal efficiency, and removed “bad business” from sales mix, achieving 12% increase in top-line sales over 4 years, and head count reduction of over 30%.

Led Sales Team of 7, established systems, and created training programs for new Sales Associates. - Established core competency evaluation system for Greater Canadian Sales Team to remove individual opinions, enabling quality discussions and decisions within Canadian Management group to understand employees’ best fit for promotions and / or new roles.- Created 6-week training program for all new Sales Associates, optimizing down time during training, focusing on key areas new employees require immediately, and increasing transferable skills in junior-level employees.- Increased regional sales by 15% in 18 months, primarily through price increases, store resets, and key customer focus.

Industrial and Retail accounts, based out of Calgary, Edmonton, and Toronto over 5 years.- Hired and trained junior sales people while supervising between 8-10 employees.- Successfully handled Home Depot as national key account manager.- Negotiated key account deals and trained sales reps in closing and good vs. bad business.- Started National Merchandising Program.

Tourist based company operating out of Banff, Alberta.Started a new tour company in Banff taking tourists from their hotels on an off-road adventure, using Land Rover Discoverys.Gained experience from the ground up starting a new small business and successfully operating it.