As a Customer Success Manager at Pattern, I drive partner success and leverage data to deliver exceptional results. Pattern, valued at $2 billion, is a global leader in ecommerce acceleration, partnering with over 100 brands including Bosch, Nestlé, and Panasonic.Key Responsibilities:-Customer Onboarding & Support: Plan and onboard customers, troubleshoot issues, and provide timely support.-Customer Education: Educate customers on software features to maximize business growth.-Account Management: Oversee client relationships, deliver exceptional experiences, and expand revenue within existing accounts.-Process Improvement: Measure and track key success indicators and metrics.-Relationship Building: Develop meaningful relationships with executives and stakeholders.Skills & Expertise:-Technical Acumen: Proficient with ERP, CMS, PLM, and ecommerce software.-Data & Analytics: Passionate about data-driven solutions.-Communication & Leadership: Strong presentation, facilitation, and written communication skills.

Empowering businesses to thrive through customer success, growth, and digital marketing:• Accelerate customer adoption & retention: Design onboarding, implementation, & customer best practices• Drive business growth: Build relationships, execute strategic plans, & track KPIs for success.• Generate leads & conversions: Launch targeted marketing campaigns, manage digital assets, & optimize paid search

Orchestrated the development and launch of my own product, designed user-friendly executive dashboards to guide strategic decision-making, and directed cross-functional initiatives to enhance employee and customer experiences, comply with regulations, and maximize customer satisfaction and retention.● Designed and implemented user-friendly automated executive dashboards and reports, providing top leadership with visibility into key projects and significantly enhancing decision-making accuracy.● Led the strategy, design, implementation, and management of the Mass Markets Product Roadmap.● Managed cross-functional teams, collaborating with Legal, Product, Design, Marketing, Ops, Digital, TechDev teams, and others to develop customer-centric experiences that delighted frontline employees and customers.● Implemented customer journey maps to visualize current experiences, identify pain points, and uncover opportunities for future system enhancements, ultimately increasing customer satisfaction and retention.● Established a program-level tracking system to quantify work scope, cost, ROI, and value delivery across multiple channels, ensuring efficient and effective product development and management.

Over achieving team member, responsible for creating, implementing, and tracking, marketing strategies, sales strategies, channel strategies across multiple lines of business.• Successful designed and implemented channel management, metric tracking system, to track and quantify desired outcomes.• Drove IoT, security, and edge go-to-market strategies across diverse distribution channels, utilizing marketing techniques and sales strategies to target small and medium businesses, resulting in the successful implementation of IoT programs and Salesforce measurements to analyze program effectiveness and generate substantial revenue.•Led and managed a team of channel managers, achieving project milestones on schedule and within budget, while leveraging cutting-edge digital marketing techniques to significantly increase attach rates of security solutions to key AT&T focus products, including broadband and dedicated internet, during my tenure as Lead Channel Manager.

Selected by segment VP to establish a new business unit focused on growing wireless revenues from the largest enterprise and government accounts.• $50 Million module: Responsible for growing the module through direct/digital marketing, events, business sales, and retail sales execution.• 115% sales target: Attained for key fleet tracking sales campaigns• Safely and ethically grew AT&T's top 1,000 business customers and 50+ retail stores in the State of Utah.• Collaborated with local sales teams and influencers to build relationships and generate leads.• Implemented targeted sales campaigns and lead nurturing programs to convert leads into customers.

Trusted B2B sales advisor to over 300 small and medium size businesses to improve brand, increase productivity, and decrease expenses through advancing their technology needs via wireline, cloud, SaaS, and mobile solutions. • 300+ small and medium size businesses trusted as a B2B sales advisor to improve brand, increase productivity, and decrease expenses through advancing their technology needs via wireline, cloud, SaaS, and mobile solutions.• 130% sales attainment exceeded by identifying and targeting growth accounts, implementing effective marketing tools, and strategic account management.• 25% increase to total book of business ARR by developing a strong customer client relations, getting understand they need, and integrating business solutions.

Trained and mentored in sales strategies and AT&T’s top strategic customer portfolio including wireline, cloud, mobile applications and other SaaS solutions

Managed the day to day operations of the Cell Phone Office including staff recruitment, training, and scheduling. Account manager for the four major carriers (AT&T, Verizon, T-Mobile, and Sprint).

Interned with AT&T’s business organization, Signature Client Group, which included services to 15 of the top 100 revenue customers. Hands-on experience with customers as well as providing sales support.

Promoted to team manager over 15 Verizon Wireless customer service representatives due to expertise with policies and financial skillsHandled 5 escalated customer calls per day, improving conflict resolution skills using How to Win Friends and Influence theoryCreated account policy to credit customers’ accounts (later adopted by other teams)