Lead Engineering Project Manager overseeing the entire Edge Engineering organization at Dell.

- Led the CI/CD Digital Transformation for 22 Scrum Teams ranging from 5 to 25 developers on each Scrum Team - Led the Change Management team to control the delivery of Training, Tools, Agile Methodologies, and general team optimizations - Product Management and Project Management for multiple globally distributed Scrum Teams to drive product development consistency of SaaS/Self-Hosted IoT services for Dell EMC's Remote Connectivity, Diagnostics, and Call Home systems; e.g. Dell's SupportAssist, Secure Remote Services, and Secure Service Credentials. - Coached Scrum Masters, Business Systems Analysts, Product Managers, and Developers on Standards & Practices of their roles. - Managed usage and implementation of tools like GitLab, Azure DevOps, Confluence and more

Sean is currently a Coach in VxRail’s technical services organization. From developing technical talent to implementing process and program changes, nothing is out of touch as we grow this amazing team. Collaborating with a distributed team in Massachusetts, Utah, Oklahoma, and Texas to help is scale the team to another 30+ people.

Currently building a team of multi-disciplinary program managers to optimize and streamline technical operations in the Dell EMC Product Lifecycle space. We support the deployment of new product introductions and steady state product maintenance for Dell EMC's flagship products like VMAX, All-Flash, ScaleIO, Mozy, Midrange, etc.Accomplishments include: - Merger and Aquisition integration for largest tech merger in history - Provide consulting and guidance on organizational strategy - Automating of product release reporting - Created an interactive process guide to combine hundreds of process documents into one intuitive guide - Deploy and maintain internal SharePoint site to serve as a single point for all documentation, communication and product lifecycle management needs - Mentoring the next wave of upcoming employees - DevOps related activities to build a lab environment to begin developing tools to streamline operations, communication, collaboration and reporting. - User Experience Design for new tools and websites - Tableau design and report generation - Agile project management and deployment of CA Technologies Rally, an enterprise SaaS portfolio management platform

I currently maintain many responsibilities including: - Customer Service Operations Remote Reactive Lead, managing task delegation and tracking for the global director- Primary interface between IT and Customer Services, managing business priorities.- Lead for EMC's Online Support website, managing project timelines and feature enhancements for thousands of concurrent users.- Leadership support for new business mergers and acquisitions integration.- Lead for global effort to revamp internal hot account escalation procedures- Review-board participant of enhancement requests to Customer Services process and technology assets- Maintaining Federal and Executive Handling account process approvals- Leads the Remote Service Technology Process Leadership Team (RSTP). Established to drive ongoing efficiencies and providing CS leadership/stakeholder visibility of the CS Business Priorities.

Program management for the Remote Support Optimization organization within EMC. I've been involved in building the Change Control Office, a team which independently reviews initiatives to identify risks and makes recommendations based on industry standards (i.e. PMI), organizational goals and cross functional interactions.Apart from CCO, I am involved in developing support initiatives to ensure a successful implementation which meets the needs of external customers, support engineers and business objectives.

I provide customers with technical consultations for, but not limited to, Unix / Linux hosts with Solutions Enabler, Timefinder, SRDF, PowerPath, Symmetrix and Clariion.The bulk of my concentration is geared towards all Solutions Enabler, Timefinder, and SRDF concepts with a vast knowledge of EMC Symmetrix / VMAX hardware.Additionally, I ran and was involved in many internal projects working to resolve business processes and communication issues.

Desktop/Laptop support for residence students. Deployed upwards of 1000 wireless access points throughout the campus ands residence halls making nearly every inch of the campus wireless accessible. Installed netspeed desktops in each of the switch rooms to monitor network performance which generated realtime statistics. This is just a few of the many tasks I was involved in.

Worked in and maintained computer labs. I also assisted students and faculty with computer related issues.