• Conducted in-depth technical research, assessments and performance analysis of IGA/IdM/PAM technologies to optimize/replace existing solutions including but not limited to Active Directory, Azure Active Directory, CyberArk, Delinea, Okta, Okta · Lifecycle Management, Quantivate and SailPoint IdentityNow in an effort to reduce JML processing times by upwards of 80%.• Surveyed, implemented and configured patch management (Tanium), EDR (Crowdstrike Falcon), XDR (Rapid7), email security (Proofpoint) and MDM (Workspace ONE) solutions to safeguard nearly 2000 systems against potential security threats, utilizing results from implementations to coordinateand prioritize preventative and remediation security efforts.• Instructed, trained and/or served as final-tier escalation for IT personnel on matters pertaining to Identity Access Management, Lifecycle Management, Privilege Access Management, Data Loss Prevention, Endpoint Security, Email Security, Incident Response, Mobile Device Management, Network Access Control, Network Security, Threat Vulnerability Management, Governance, Risk and Compliance.

• Conduct in-depth technical research, assessments and performance analysis of IGA/IdM/PAM technologies to optimize/replace existing solutions including but not limited toActive Directory, Azure Active Directory, CyberArk, Delinea, Okta, Okta Lifecycle Management, Quantivate and SailPoint in an effort to reduce JML processing times by 80%.• Implement and configure patch management (Tanium) and EDR (Crowdstrike Falcon) solutions to safeguard nearly 2000 systems against potential security threats, utilizingfindings to coordinate and prioritize preventative and remediation efforts.• Instruct, train and/or serve as a path of escalation for team members on matters pertaining to Data Loss Prevention, Endpoint Security, Email Security, Identity AccessManagement, Incident Response, Mobile Device Management, Network Access Control, Network Security, Threat Vulnerability Management, Governance, Risk and Compliance.

• Designed, developed and implemented the company's first JML automation between UKG Dimensions and Active Directory, thereby ensuring accuracy of employee informationin Active Directory, automating RBAC Security Group membership and reducing processing time by over 90%.• Established and automated standard operating procedure templates for Windows and Linux server provisioning to increase system hardening and reduce server provisioningfrom 60+ minutes to 25 minutes.• Introduced BitLocker Drive Encryption to the environment to significantly strengthen the company's security posture, nearly-nullifying the data leak attack vector of device theft.

• Lead the automation optimization for a multinational Windows 10 deployment project via Microsoft Deployment Toolkit, reducing the imaging process from 60+ minutes to 25minutes and ensuring government-mandated DFARS, FIPS and MFA compliance for 80,000+ endpoints.• Directly supported the lead multinational Identity Architect in determining best practices, scripting and migratory requirements for collapsing 80+ standalone Active Directoryinstances into Microsoft's first government cloud instance of Azure Active Directory.• Oversaw employment, scheduling, projects and daily operations for division help desk, yielding a 40% reduction in ticket resolution time.

• Lead the first Microsoft Active Directory implementation in company history including planning, documentation, training, rollout and troubleshooting for over one dozen I.T.professionals, encompassing approximately 500 employees and 700 devices.• Implemented Admin Arsenal's PDQ Deploy and PDQ Inventory - the first electronic asset management and patching platform in company history - establishing operating systemand third party application patching and reducing vulnerabilities by upwards of 40%.• Automated multiple I.T. processes via Batch, PowerShell, Shell, PHP and SQL to reduce processing times of previously manual functions by upwards of 70%.

• Built member relationships by greeting members in a courteous and professional manner, providing superior member service and processing transactions accurately/efficiently• Processed deposits, withdrawals, loan payments and other transactions by verifying member identity/signatures, securing approval for transactions and ensuring accuracy• Cross-sold products and services by advising members of rates, benefits and features, identifying potential sales opportunities and referring members to Financial Services Representatives for further assistance

• Provided technical assistance to customers to resolve issues with computer hardware, computersoftware, mobile devices, audio/video equipment and other electronics.• Provided instruction and tutorials to employees and customers on proper device usage and usedsalesmanship skills to recommend solutions to customers requiring support.

• Built and maintained a network to replace the existing standalone, offline computers andstreamlined the utilization of terabytes of photography and videography data.• Educated new employees on proper use of computer systems, graphic design software and propertechniques of graphic design and photography.

• Provided prompt and personable service to restaurant guests• Maintained an accurate register and assisted with restaurant banking as needed• Maintained a clean and safe work environment at all times