Sean Escalante Email & Phone Number

United States

● Responsible for 100+ emails a day in conjunction with 50 - 75+ calls.● Create sales orders via SAP (data entry-based responsibilities such as order entry, price, and availability inquiries).● Assist hospitals, third-party medical practices, and vendors with price quotes.● Process Sales Orders, Service Orders, Inventory Transfers, Return Merchandise Authorizations, and In & out of warranty replacements.● Handler of inquiries, orders, updates, and technical information for… Show more ● Responsible for 100+ emails a day in conjunction with 50 - 75+ calls.● Create sales orders via SAP (data entry-based responsibilities such as order entry, price, and availability inquiries).● Assist hospitals, third-party medical practices, and vendors with price quotes.● Process Sales Orders, Service Orders, Inventory Transfers, Return Merchandise Authorizations, and In & out of warranty replacements.● Handler of inquiries, orders, updates, and technical information for select accounts. ● Collaborate with warehouse, shipping associates, technical support, and credit department to locate additional information on the shipment status, schedule pick-ups with carriers and contractors, and troubleshoot, and account issues. ● Communicate with sales reps to see out expedited orders and literature. Show less

United States

● Divide high-volume incoming emails and calls per day between five colleagues in a medium-paced office.● Service end users, authorized dealers, sales reps, contractors, locksmiths, designers, etc.● Provide live installation instructions for onsite repair and issues.● Prepare order information and technical support via call/emails.● Process returns for warranty repairs, process replacement, in-stock, and expedited orders.● Inspect incoming out-of-stock orders before… Show more ● Divide high-volume incoming emails and calls per day between five colleagues in a medium-paced office.● Service end users, authorized dealers, sales reps, contractors, locksmiths, designers, etc.● Provide live installation instructions for onsite repair and issues.● Prepare order information and technical support via call/emails.● Process returns for warranty repairs, process replacement, in-stock, and expedited orders.● Inspect incoming out-of-stock orders before forwarding them to data entry.● Provide proper advice and data to interested designers and end users to ensure our customers are well-informed about our product.● Physically inspect products in which buyers and contractors inquire in. Providing information such as dimensions and weight for spec purposes,● Collaborate with warehouse and shipping associates to locate additional information such as repairs, shipment status, scheduled pick-ups with carriers and contractors, etc. Show less

United States

International Customer Service Representative (March 2016 to February 2019)● Service clients located within the United Kingdom, Japan, and North America.● Responsible for 100 + emails a day in conjunction with 50 - 75 + calls.● Responsible for extensive Data Entry via Excel, Great Plains (ERP), and other software such as Accellos, (Dematic Multishuttle), and SAP (ERP).● Schedule product delivery, review for accuracy, and file accordingly.● Expedite orders with purchasing to… Show more International Customer Service Representative (March 2016 to February 2019)● Service clients located within the United Kingdom, Japan, and North America.● Responsible for 100 + emails a day in conjunction with 50 - 75 + calls.● Responsible for extensive Data Entry via Excel, Great Plains (ERP), and other software such as Accellos, (Dematic Multishuttle), and SAP (ERP).● Schedule product delivery, review for accuracy, and file accordingly.● Expedite orders with purchasing to meet customer deadlines for items not in stock● Schedule, communicate, and file documents regarding tool delivery● Enter data into Excel, Great Plains (ERP), and other software● POC or internal and external questions (Internal- Sales Representatives, Territory Managers, Customer Service, etc. External - Unauthorized facilities and customers)● Lead C/S rep to arrange communications for custom products between engineering, customers, sales reps, and purchasing team● Provide accurate information such as the following, ○ Billing. ○ Customer account verifications. ○ Date(s) of purchase information. ○ Repair history. ○ Warranty information – answer questions/provide information regarding the status. Show less

● Responsible for 30-75 emails and calls per day.● Receive customer and rental tools for servicing.● Create work orders for customer tools into Great Plains.● Work with warehouse technicians and provide the said customer with accurate diagnostics● File requisitions with vendors for parts needed to complete tool repair.● Work hand in hand with the receiving department to avoid any delays in repairs.● Follow up with customers and repair facilities with backorder… Show more ● Responsible for 30-75 emails and calls per day.● Receive customer and rental tools for servicing.● Create work orders for customer tools into Great Plains.● Work with warehouse technicians and provide the said customer with accurate diagnostics● File requisitions with vendors for parts needed to complete tool repair.● Work hand in hand with the receiving department to avoid any delays in repairs.● Follow up with customers and repair facilities with backorder updates.● Provide repair history, warranty data, and billing information● Work with Accellos software to complete internal tool repairs.● Replenish stock for components needed for servicing.● Answer both internal and external questions (Internal- Territory Managers, Purchasing Agents, Technicians, Authorized Repair Facilities, etc. External- end users/customers, and unauthorized facilities) Show less

United States

● Receive tools and accessories from a variety of carriers. (Weighing from 50lbs - 100lbs+)● Unload various trucks to receive in bulk material and large orders.● Adjust items into locations using Accellos software then move physically.● Move tools and other items using fork-lifts, pallet jacks, and other heavy machinery.● Collaborate with shipping carriers to locate needed tools for expedited repairs.● Perform testing for various tools with hydraulic pumps before storing… Show more ● Receive tools and accessories from a variety of carriers. (Weighing from 50lbs - 100lbs+)● Unload various trucks to receive in bulk material and large orders.● Adjust items into locations using Accellos software then move physically.● Move tools and other items using fork-lifts, pallet jacks, and other heavy machinery.● Collaborate with shipping carriers to locate needed tools for expedited repairs.● Perform testing for various tools with hydraulic pumps before storing them into inventory.● Calibrate tools and torque guns after tools are repaired. Show less