Sean Escalante Email & Phone Number

United States

• Responsible for 100+ emails a day in conjunction with 50 - 75+ calls.
• Create sales orders via SAP (data entry-based responsibilities such as order entry, price, and availability inquiries).
• Assist hospitals, third-party medical practices, and vendors with price quotes.
• Process Sales Orders, Service Orders, Inventory Transfers, Return Merchandise Authorizations, and In & out of warranty replacements.
• Handler of inquiries, orders, updates, and technical information for… Show more
• Handler of inquiries, orders, updates, and technical information for select accounts.

United States

• Divide high-volume incoming emails and calls per day between five colleagues in a medium-paced office.
• Service end users, authorized dealers, sales reps, contractors, locksmiths, designers, etc.
• Provide live installation instructions for onsite repair and issues.
• Prepare order information and technical support via call/emails.
• Process returns for warranty repairs, process replacement, in-stock, and expedited orders.
• Inspect incoming out-of-stock orders before… Show more

United States

• International Customer Service Representative (March 2016 to February 2019)
• Service clients located within the United Kingdom, Japan, and North America.
• Responsible for 100 + emails a day in conjunction with 50 - 75 + calls.
• Responsible for extensive Data Entry via Excel, Great Plains (ERP), and other software such as Accellos, (Dematic Multishuttle), and SAP (ERP).
• Schedule product delivery, review for accuracy, and file accordingly.
• Expedite orders with purchasing to… Show more International Customer Service Representative (March 2016 to February 2019)

• Responsible for 30-75 emails and calls per day.
• Receive customer and rental tools for servicing.
• Create work orders for customer tools into Great Plains.
• Work with warehouse technicians and provide the said customer with accurate diagnostics
• File requisitions with vendors for parts needed to complete tool repair.
• Work hand in hand with the receiving department to avoid any delays in repairs.

United States

• Receive tools and accessories from a variety of carriers. (Weighing from 50lbs - 100lbs+)
• Unload various trucks to receive in bulk material and large orders.
• Adjust items into locations using Accellos software then move physically.
• Move tools and other items using fork-lifts, pallet jacks, and other heavy machinery.
• Collaborate with shipping carriers to locate needed tools for expedited repairs.
• Perform testing for various tools with hydraulic pumps before storing… Show more