Sean Simons Email & Phone Number

San Francisco, California, US

• Leading Self-Serve Support to enable Airtable customers and resolve issues proactively through Help Center content, Chatbot support, and Generative AI solutions.
• Enabling automation opportunities through LLM design & training.
• Scaling support across surfaces to meet customers in the moment, and provide resolution proactively.
• Driving content optimization based on support data and comprehensive feedback loops.
• Implementing systems that scale across Support processes to enable customers and agents alike.

Remote First, US

I support the Community Operations team by editing, creating, and streamlining support content.

New York, NY, US

I am responsible for creating, maintaining, and enhancing AOL Help content. I develop content strategy and communicate with the team to implement any desired changes. Additionally, I investigate best practices and new tools to better our site experience and content presentation.

New York, NY, US

As a Technical Writer at AOL I create and edit content to help members navigate products and online experiences, while also exploring new and creative ways to integrate help content into user experiences.

Roanoke, Virginia, US

As the Marketing Coordinator at the Taubman Museum of Art, I organized all marketing needs - including liaising with publications to submit editorials and ads, as well as creating editorials and ads. I was also responsible for developing a style guide, and ensuring that everything created for public consumption adhered to the museum's image and branding.

Blacksburg, Virginia, US

While serving as the Opinions Editor I worked to develop new content methods and themes to create a more thought-provoking section. Themes focused on aspects of college life that applied to our audience in a significant way, and ranged from family bonds to political views on local issues. My role involved copy editing, managing a team of columnists.

I worked closely with magazine staff to develop a design concept for the biannual magazine, Silhouette Literary and Art magazine, from start to finish for four consecutive issues. I developed design elements and the layout system for editorial pieces, poetry, photographs, and original art featured in the publication. In the Spring of 2011 I began to.