Sean Ether Email & Phone Number

Working with existing clients to facilitate renewals, upsell, and increase overall client retentionManaging a territory to maximize the following attributes: price uplift, additional users, additional products, longer contract extensions, improved standardization of contract termsWorking closely with a range of internal departments and management to determine and negotiate pricing and terms for renewing & upselling clientsWorking with the Contract Administrator and Finance to send out renewal quotes and negotiate renewal prices

Morrisville, North Carolina, United States

Manages relationships with existing clients to provide support as well as guidance and recommendations for products and services to increase overall client satisfaction and retention.Responds to customer and prospect inquiries with a consultative sales approach to optimize customer package/services, including increasing account users and features or options.Oversees a territory of accounts to maximize pricing, usage, use of products, contract length and standardization of contracts.Works with at-risk clients to resolve service issues or concerns with product offerings or mix; facilitating re-negotiations to retain client and improve overall satisfaction.Coordinates the preparation sales documentation and billing, such as renewal quotes, terms of pricing, invoicing and payments.Exercises discretion and making decisions on pricing options and contract terms on renewals and upsells based on set parameters and goals.

Holly Springs, North Carolina, United States

Leveraged Salesforce to manage leadopportunities, log calls, add new tasks, add new events, and send emails.Maintained over 150K in sales each year, including first place in sales competition for the month of November 2020Consistently met or exceeded sales goals over 10 years including being #1 in personal training sales for 3 consecutive months in 2019.Developed personal training growth plans for the company by formulating, monitoring and reporting data to measure and communicate company-wide revenue. Included upsell opportunities, retention strategy, and new business goals to drive both personal, team revenue and customer satisfaction objectives. Built and maintained a network of advocates including doctors, chiropractors and physical therapists that provide referrals in order for me to help their patients.Supervised staff, building a culture focused on ensuring a positive experience for our customers and executing our mission of providing a welcoming and clean environment with professional and caring staff that helps them achieve results.Lead 4+ educational seminars per year for the entire personal training staff.Partnered with leaders at corporate to pilot programs in order to test and identify potential improvements before rolling them out to the entire company.Worked with clients to develop personalized fitness and health routines and plans.

Wilmington, North Carolina, United States

Recruited, interviewed, hired, trained, and managed all new personal training staff.Coached and developed sales skills for personal trainers to achieve revenue and session targets.Met or exceeded monthly personal training and supplement revenue expectations for six straight months.Upsold personal training packages to guests, helping to onboard new hires and supplement staff hours.

Master Of Science - Ms, Exercise Science

Bachelor Of Arts - Ba, Exercise Science