Sean Forjan Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Summary: Partnered with support engineers to troubleshoot and resolve customer issues, and designed applications to enhance engineering efficiency and Zendesk workflowo Documented and recorded all team activities and communications regarding application development on Confluence and Jira ensuring transparency and collaboration resulting in clear understandings of the projects builto Engineered applications boosting workflow efficiency by 30% for senior managers and over 300 software engineers, utilizing internal user feedback, creative ideas and project planso Enhanced operational efficiency by refining processes and utilizing tools for routine support tasks, significantly leveraging platforms like Zapier with JavaScript for process automation increasing efficiency by around 80%o Supported the team in identifying and resolving technical issues by employing or developing tooling and configurations, combining automated and manual testing strategies for thorough debugging decreasing time spent on bugs significantlyo Demonstrated quick learning abilities by acquiring knowledge in Terraform, embracing the role of an integration engineer, and enabling the seamless automation of tasks between Okta, Workday, and Zendesk all within 2 weeks

Miami, Florida, United States

Summary: Devise product features offering customized solutions for users, overcoming technical hurdles in both software and hardware complexities, while ensuring a memorable customer journeyo Engineer bespoke solutions for customers, adeptly handling complex software and hardware issues to enhance user satisfaction and experienceo Resolve over 100 technical queries daily with proficiency, addressing comprehensive software and hardware challenges across user deviceso Conduct rigorous training and gain knowledge necessary to mentor and guide both new and tenured employeeso Tailor system configurations for a diverse range of clients, from large businesses to individual users, optimizing Apple ecosystem integration

Miami, Florida, United States

Summary: Collaborated with engineers to gain insight, diagnose, and moderate software anomalies for both front and back end teams, crafting automated scripts and radars to prevent potential future glitches for future software deliverieso Conducted over 500 rigorous and comprehensive validation procedures spanning a spectrum of devices and browsers, ensuring optimal performance across diverse platformso Crafted over 200 meticulous manual test scripts within the TSTT framework to enhance issue detection efficiency, complemented by generating insightful bug radars and unit tests.o Developed automated scripts by leveraging languages such as Bash and Swift, to streamline and fortify the quality assurance pipeline, making them more efficient by about 25%o Consistently delivered high-quality results by effectively managing tight deadlines with precision and efficiencyo Effortlessly adapted to dynamic project landscapes, delivering results under the pressure of deployment deadlines

Miami, Florida, United States

Summary: Partnered with support engineers to troubleshoot and resolve customer issues, and designed applications to enhance engineering efficiency and Zendesk workflowo Documented and recorded all team activities and communications regarding application development on Confluence and Jira ensuring transparency and collaboration resulting in clear understandings of the projects builto Engineered applications boosting workflow efficiency by 30% for senior managers and over 300 software engineers, utilizing internal user feedback, creative ideas and project planso Enhanced operational efficiency by refining processes and utilizing tools for routine support tasks, significantly leveraging platforms like Zapier with JavaScript for process automation increasing efficiency by around 80%o Supported the team in identifying and resolving technical issues by employing or developing tooling and configurations, combining automated and manual testing strategies for thorough debugging decreasing time spent on bugs significantlyo Demonstrated quick learning abilities by acquiring knowledge in Terraform, embracing the role of an integration engineer, and enabling the seamless automation of tasks between Okta, Workday, and Zendesk all within 2 weeks

Bachelor'S Degree, Computer Science

High School Diploma