Sean Gauthier Email & Phone Number

Plantation, Florida

Cooper City Florida

* Analyze applicants financial status, credit, and property evaluation to determine loan feasibility and would suggest areas where borrowers will improve credit and get betters.* Perform daily maintenance of the loan applicant database* Adhere to all federal and state compliance guidelines relative to retail mortgage lending* Carefully analyze documents and inform clients of missing items.* Regularly exceed sales goals.* Trained new employees on Loan Originating System Encompass. Training includes, Encompass Installation, Completing a Loan Application, Milestones, DU, LP, Appraisal ordering, Rate Locking.

8751 W Broward Blvd Plantation, Fl 33324

Proactively solicits new residential mortgage business and sold Fembi Mortgage products to meet established loan quality and production goals. Continually identified, developed and maintained a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities. Analyzed applicants' financial status, credit, and property evaluation to determine loan feasibility. Executed loan origination process, including ordering credit reports, appraisals, and title reports. Provided expert financial advice on mortgage loans.

Miami/Fort Lauderdale Area

Responsible for educating customers on Limelight Networks, its solutions and how this will meet the customer needs. Solutions include Content Caching, Web Optimization, Streaming and Cloud Services. Promoted new and innovative approaches to addressing business challenges and problems. Assists the sales team in achieving specific direct sales revenue goals by managing the technical sales portion of the prospecting and provisioning stages, using a thorough understanding of Limelight Networks’ technologies. Designs, documents, and assists in the implementation of solutions. Develop major technical pre-sales design recommendations and related justifications within the context of defined and client-approved requirements and constraints. Communicates technical design requirements, constraints, functionality, and implementation details. Worked with our NOC engineers to ensure customer issues were resolved. Continuously trained Sales Team on current products and new product releases.

Miami/Fort Lauderdale Area

Responsible for conducting detailed research into customer requirements, discovery and analysis. Provided a technical consultative hands-on pre/post-sales role working closely with sales teams to present and demonstrate ZiXi’s solutions, products, features, benefits and future product direction to customers and partners. Propose and design technical solutions which include creative prototypes and proof of concept. Work closely with customers in the design and implementation/integration of ZiXi products and services. Develop content for pre-sales presentations, collaterals and sales tools. Act as an interface between Customers, the Sales organization, Support, Product Management and ZiXi Engineering on customer requirements and new product direction.Deliver web-based and on-site training sessions and demonstrations to customers. Promote new and innovative approaches to addressing business challenges and problems. Maintain a broad-level of knowledge of industry trends and how ZiXi products add value. Set and manage expectations with senior stakeholders and team members.

Fort Lauderdale, Accountable for securing the technical win for Internap's technology and solutions through detailed knowledge across the spectrum of Internet technologies such as Routing, DNS, Load Balancing, Managed Hosting, Managed Services, Managed Services Design, Virtualization, Disaster Recovery, Collocation, Content Delivery Network, and Streaming. Established client relationships, Collaborated with Engineering team and NOC engineers ensuring proposed solutions were deployed successfully. Additional roles included troubleshooting customer issues. Working with our NOC engineers to ensure customer issues were resolved. Continuously trained Sales Team on current products and new product releases.

Responsible for uncovering the business and technical requirements of customers, and defining solutions that address those needs. Also responsible for leading technical sales activities, managing the customer technical relationship, and becoming a subject matter expert on our solutions. Additional roles included, gathering business and technical customer requirements, developing technical solutions to address those requirements. Worked closely with our Customers, Sales, & Engineering during technical pre-sales efforts for the proposed solutions. Collaborated with Professional Services to ensure speedy implementation and long term customer success. Manage Customer / Partner technical relationships. Worked with our Engineering, Product Management, and Marketing teams to improve the long term solutions roadmap.

(24/7/365 NOC) - Responsible for monitoring UNIX, Cisco, HP OpenView, and Microsoft hardware and software. Maintaining multi-customer network operations in a 7 x 24 x 365 high security, data center Cisco routed environment. Daily management of customer equipment for 100 percent up time. Responsibilities include performing hardware upgrades/replacements on multiple vendors’ equipment (HP, Dell, SUN, and CISCO). Analyzed overall system quality and took corrective action for out of compliance performance. Installing & supporting operating systems -Windows 2000, Windows 2003 XP, UNIX. Additional responsibilities: maintaining physical connections for connectivity, first line of support for internet connectivity issues and hardware issues. Additional roles include writing technical documents, installing network connections, training of new employees, and managing daily assignments for operations group (8 people).

Responsible for first and second tiered support. Responsibilities included timely problem solving, documenting each step of the resolution. Provided custom solutions based on our customers needs and increased customer response time from 91% to 99.9%. Follow-up and post-mortem call documentation, writing technical documents, acted as a liaison between Network Operations and Technical Operations. Coordinated with Sales Engineers in regards to implementing and customizing our Streaming and Content Delivery services. Additional roles included writing knowledgebase resolution entries, identifying customer issues, On-call on a rotating basis, provisioning new customers, and ticketing calls using SalesForce. Trained new employees on corporate SOP

Responsible for all trouble shooting and processing of policyholders automobile and homeowner claims. Received continuous training on all laws stated in the Massachusetts Insurance Policy. Additional roles included fielding customer complaints, ticketed and dispatched calls to appropriate contacts and trained new employees on corporate SOP

Associates, Computer Network Systems

Activities and Societies: Alpha Beta Kapa

Associate'S Degree, Accounting