Sean Gerner Email & Phone Number

Tucson, Az, Us

Tucson, Az, Us

- Lead ESH’s Apartment Wi-Fi program and team- Develop a vision for how managed Wi-Fi networks can be deployed in underserved apartment communities- Create and execute a strategy for scaling the Apartment Wi-Fi program nationally- Build and manage relationships with key external partners, including state and city officials, residential building owners, internet service providers, managed Wi-Fi providers, network equipment vendors, and other organizations working to close the digital divide in multiple unit dwellings (MDUs)- Work with peers on the Executive Leadership Team, including the Program Directors for ESH’s additional digital divide programs and the VP of Government Affairs, to develop partnership proposals for cities and states across the country

National

- Nationally Ranked #1 Senior Account Manager in 2020, responsible for 78% of total team revenue in Expansion Markets.- Strategically built relationships with C-suite and senior executives to win business and execute contracts, signing over $20 million in total revenue in less than 3 years.- Fostered cross-functional collaboration amongst internal workgroups such as engineering, planning, finance, and executive leadership to coordinate design and capital investment, which led to a 95% request for proposal approval rate - highest in the nation.- Mentored new account managers through collaborative efforts and tailoring an individual mentor plan based on their strengths, opportunities, territory, and capacity which resulted in one of the highest team-member retention rates.- Specialized in customizing fiber solutions for new and existing multifamily, condominiums, campus living, and senior living properties.

National

- Identify and target new construction for MDU developments and coordinate cross functionally to provide a competitive CenturyLink solution by working with Developers, Property Owners, Property Managers, HOAs, and Builders.- Lead a geographic territory to build CenturyLink’s market position within a specific channel while building strategic relationships with owners, c-suite and senior executives- Provide end to end customer experiences to differentiate CenturyLink in the market, including rapid response times for new opportunities and active troubleshooting on customer opportunities and challenges to meet customer needs- Ensure contracts are executed and implemented properly, including the placement of marketing materials and acquisition programs, while actively participating in property events and programs to build and maintain market share- Work closely with planning and engineering workgroups to coordinate design and implementation of new developments in order to maximize profitability- Active in the community supporting the building of a positive CenturyLink brand and enabling the advancement of CenturyLink’s market growth

Arizona

- Top 10% Overall Composite for 2 years in a row, #1 Nationally in 2018 for Device Protection, and opened more Next Gen Branded stores than any other Sales Manager in the Region in 2017-2018- Responsible for a $15M+ yearly sales budget managing the entire channel, including 60+ dealers and 140+ locations, through strategic relationship building with c-suite/senior executives/business owners- Inspired a team of Account Executives to effectively lead and manage their respective territories in order to exceed budget and build relationships with dealers- Conducted consultation with client management on financial results, hiring and staffing, marketing, and store operations as well as educate internal staff across the dealer base regarding best practices- Identify, prospect, recruit, and build new channel partners, which entailed providing them training and education on the product portfolio as well as identifying real estate opportunities for new business locations- Liaised between Sprint and national retailers (Best Buy, Target, etc), authorized retailers (ARs), branded retailers (BRs), and preferred branded retailers (PBRs) in order to motivate locations to efficiently promote full Sprint product line. - Determine and provide effective resolution to retailer and customer issues, monitor dealer performance, administer dealer contracts, and deliver any necessary administrative support- Worked with Region President and Prepaid Team to engage and influence regional partners, master agents and dealer teams to understand business needs and design programs to meet the needs of the market through successful product launches and support- Provided market insights, customer/dealer feedback, competitive intelligence and information from any and all competitive sources to Prepaid Corporate Team to shape Go-to-Market approaches and address customer needs

Arizona And Southern California

- Nationally Ranked #2 STAR DM in 2015-2016 and recognized for consistently exceeding goals in key metrics: profit, sales, customer service, and operational measures by developing new business and marketing opportunities- Leadership, direction, and management of up to 41 locations and 150 employees across 2 states- Efficient execution of all retail operations including staffing, scheduling, training, marketing, loss prevention, corrective action, performance, and salary decisions- Set the tone for store culture and environment to ensure success in all aspects of sales, net promoter, and operations- Articulated vision to all stores while building and motivating teams to maximize sales and profitability while advancing the company's retail position in consumer markets- Participated in marketing activities to drive additional business to locations including outbound sales activity, community events, and local sponsorships- Expanded brand recognition by building relationships with local entities such as territory governments, other retailers, business owners, and charities- Motivated and inspired direct reports and teams to ensure a positive learning environment and morale by implementing reward and recognition plans

Tucson, Arizona Area

- Pinnacle Club Winning Manager (Top 2.5% Nationally) who effectively grew a Sprint Retail store in Tucson, AZ to be the 12th busiest location in the United States through relentless pursuit of consistent execution and a passion for motivating a team- Managed the overall daily operations of a store including hiring, corrective action, and scheduling of employees to ensure cost effective and quality store operations- Advanced the company's retail position in consumer markets. Achieved sales goals and service performance requirements through new customer sales, sales of accessories and features, and by providing excellent customer satisfaction- Set the tone for store culture and environment to ensure success in all aspects of sales, net promoter, and operations- Maintained inventories at adequate levels, promoted sales, and maintained the appearance of the store- Completed accounting and paperwork associated with cash receipts. Priced and conducted physical inventory reconciliation- Responsible for coaching and developing team members to achieve desired results

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Science (B.S.), Business Management