Keely Knight Email & Phone Number

Remote

-Hired at an early stage startup to manage customer experience through application guidance and technical support-Implemented comprehensive improvements to customer resources resulting in a 20% increase in customer self-service utilization-Built company's student repayment processes from scratch; successfully moved company's first borrowers from.

Colorado

-Promoted to assist with product development, liaison with production facilities, and provide overall coordination between design team, supply chain, manufacturers, and brand partners-Onboarded new production factory in China including completing onsite product quality coordination, developing the company inspection manual, and managing the ongoing.

Colorado

-Solved a diverse range of consumer issues including overcoming a steep product learning curve, tracking and reporting customer feedback to leadership, and supporting e-commerce initiatives-Established robust customer service program, including creating warranty, returns, and repairs programs-Supported implementation of Zendesk Support by creating team.

Denver, Colorado, United States

-Provided personalized support to enable customers to make informed decisions through in-person, phone, and email consultation-Lead in-depth product demonstration and regular educational courses for classes of 5-15 participants-Established lasting connections with customer base, vendors, and community fostering customer loyalty and positive references