• Direct administration of 15+ Windows 2008/2012/2016 VMs (VMware), Oracle & SQL databases, ERP system, Nimble SAN, Juniper switches, and 120+ workstations• Developed a new IT dept from the ground up and coordinate projects with MSP and VARs• Absorbed helpdesk, server management, telephony, cyber security, tracking/procurement, printing, saving $60k/year• Management roles such as dept budgeting, company-wide training, project management, superb interpersonal abilities, team focused & goal orientated, and coordinating with executive team on recommendations and risk management• Coordinate with $24B publicly owned parent company to provide reporting needs and ensure our users & systems are in-line with standards• Provide 24x7 on-site emergency support • Manage on-prem Toshiba CIX100 digital & VOIP and install & config of telecom equipment, extensions, voicemail and troubleshooting with TDS/AT&T• Created data retention and disaster recovery policies and implement with Nimble SAN and local/off-site Datto backups

● Provide desktop support to 300+ computers and 500+ users at peak season across the Rockford region.● Maintain printer fleet services and act as the primary contact for the print management and repair.● Provide 24/7 on-call/on-site support to limit downtime for internal users.● Point-of-sale system installations and troubleshooting – Mobile POS handhelds, desktop POS & peripherals.● Mobile phone management (iPhone, Android, BB) and support – AirWatch MDM software● Manage the tracking of tickets and projects, prioritize them effectively, and document solutions

● Front-end software support/training for doctors at Swedish American Hospital using Meditech, Rockford, IL● iPhone/iPad project management for Sears/Kmart stores, Hoffman Estates, IL● Point of sale equipment installation for Meijer stores, Chicagoland Area, IL● PC rollout and upgrades with Northwest Community Hospital, Arlington Heights, IL

● Responsible for the network infrastructure and Windows servers at the Rockford branch● Desktop hardware/software support, including Windows XP and Windows 2003/2008 servers.● Rockford branch helpdesk and assisted with main office Aurora helpdesk● Created and maintained a basic HTML & PHP webpage

● Responsible for Firedog associates, helping customers, diagnosing and repairing all types of PC and virus issues