Sean Wilson Email & Phone Number

Herndon, Va, Us

Herndon, Va, Us

SMP-Corp acquired by ePlus, Inc. 12/31/2020

West Henrietta, Ny, Us

As the VP of Client Solutions and an official member of the SMP Leadership team, I was responsible for leading SMP's Cloud, Data Center, Networking, Security, Collaboration and Client Experience (CX) practices. This included CTO like responsibilities such as industry/market analysis, solution development, pre-sales leadership, P&L responsibilities, vendor relations, technical enablement and Customer Success leadership/integration.

West Henrietta, Ny, Us

Collaboration Practice Lead responsible for practice management, strategic planning, selling solutions, delivering solutions, coaching/mentoring staff, marketing and group profitability.

San Antonio, Texas, Us

Cisco Unified Communications Consultant / Engineer working on both the Pre and Post Sales side of the business.

Basking Ridge, Nj, Us

Worked as a Principal Unified Communications Consultant for Verizon’s Global Engineering Solutions team. Acted as the lead Consultant / Engineer for Xerox’s Unified Communications architecture. Daily tasks included UC Research, Consulting, Design, Solution Delivery, Deployments, Upgrades and Operational escalations if need be. Served as a key contributor to the Xerox UC roadmap and functioned as the lead Architect in developing and demonstrating these solutions to Xerox management. Due to my intimate knowledge of Cisco UC and its integration with other network components, I was often called upon to join Pre-Sales discussions with other customers to assist in closing the deal. My strong leadership skills and foundation helped strengthen the Verizon UC solutions portfolio making it an excellent value for their customers.

Bryanston, Johannesburg, Za

Served as the Subject Matter Expert for Xerox Corp.'s Unified Communications architecture. Working in the R&D, Proof of Concept and Pilot phases of the Service Development Life Cycle, my primary focus was on the development, trial and integration of future voice, video and mobile technologies to Xerox’s existing communications infrastructure. Tasks included the research, design, implementation and documentation of new Cisco UC technologies in Xerox’s Development, Integration and Operations Labs. Following technical presentations of these technologies to Xerox management, I served as a liaison in the planning and production implementation phases to ensure successful delivery of my efforts. Aside from the aforementioned projects, I was the Lead Consultant for the global IP Telephony upgrade at Xerox. This included the upgrade of all Cisco Unified Communications Manager clusters and their components, Cisco Unity Servers and Cisco IPCCX servers globally. I also remained engaged in existing Xerox IP Telephony operational concerns as I served as the Lead IPT Engineer for Xerox out of the Dimension Data Global Service Center for over a year and a half. Xerox came to me for direction on operational issues regularly and I accepted Break/Fix escalations when necessary.

Bryanston, Johannesburg, Za

As an IP Telephony Engineer for Dimension Data’s Managed Services organization, I worked onsite as the Lead Engineer for Xerox Corp.'s global Cisco IP Telephony architecture. This included the management of eight Cisco Unified CallManager clusters, 30 Unity servers, five IPCCX servers, 550 gateways/gatekeepers and 30,000+ IP phones. Complexities included a rare gatekeeper design for call admission control and centralized call routing, Unified Messaging, Unity Bridge integration with Octel, ACD integration, Legacy Toll Bypass, Virtual Office users, and working in both a multi-vendor and multi-lingual environment. I was solely responsible for all Priority 1/ Priority 2 trouble tickets, and all afterhours maintenance. Maintenance windows included device upgrades, the application of all patches and Engineering Specials, working with Cisco TAC, and any other Break/Fix work that needed to be conducted afterhours so the user population was not affected. I created and maintained all technical documentation specific to IPT procedures for Xerox. Aggressive weekly deployment schedules created an ever evolving architecture, which in turn created thousands of Break/Fix tickets quarterly. I excelled in this role quickly making me the primary interface for any questions regarding the Xerox IPT infrastructure globally. The position was extremely challenging and I was rewarded continuously for my long hours, high performance and customer satisfaction. In August, 2009, I was promoted to Subject Matter Expert to begin working on Xerox’s next generation Unified Communications technologies.

Broomfield, Colorado, Us

• Responsible for Global Crossing’s internal IP and TDM telephony infrastructure• Administered Cisco Call Manager, Cisco Unity, Cisco IPCC, Meridian and Symposium applications• Managed all IP hard phones, softphones and TDM phones• Managed Microsoft Office Communications Server’s voice feature sets and compatible telephony devices• Established and maintained all telephony related procedures, policies, intranet sites and technical documentation• Researched, designed, and configured Fixed Mobile Convergence services using dual mode handsets and our IP PBX• NOTE: All functions outlined in my Mobile Services role were transitioned to this position

Broomfield, Colorado, Us

• Researched, developed, implemented and managed Global Crossing’s next generation mobile technologies in order to bring the dream of a mobile workplace to fruition • Supported 750 mobile devices running Windows Mobile, Palm, Symbian and BlackBerry operating systems• Designed and administered Global Crossing’s Good Mobile Messaging environment• Responsible for the telephony integration of fixed and mobile applications to Global Crossing’s IP networks• Project Manager and Engineer for Cisco’s WebVPN solution, Live Communications Server Audio Phase I and II (i.e. integration to Cisco IPT environment), MS Communicator Web Access and MS Communicator Mobile• Constructed all procedures, policies, intranet sites and technical documentation for the newly created Mobile Services team• Evaluated all next generation mobile devices and mobile applications to determine how they would affect our business

Broomfield, Colorado, Us

• One of two engineers who developed, implemented and administered DNS, DHCP, WINS and NTP worldwide• Owned and supported 23 Sun servers running Solaris 7.x/9.x to provide DNS, DHCP and NTP services globally• Designed, implemented and managed Lucent’s VitalQIP Enterprise suite to provide robust IP Services for over 200 domains and 700 subnets• Responsible for the consolidation and/or decommissioning of legacy name and address space when necessary• Consolidated WINS architecture consisted of eight servers running Windows 2000 Advanced Server providing NetBIOS name resolution globally• Daily tasks included IP management, system administration, scripting and the application of network fundamentals• Primary author and designer of IP Services technical documentation, intranet sites and SharePoint collaboration sites

• Responsible for the installation and configuration of Cisco, Microsoft, Novell, Citrix, Lotus, Oracle and CompTIA certification courses specific to each software vendor’s instruction• NT Server 4.0 and Netware 5.0 administration for all IKON employees running Windows 98/2000 to the desktop• Administered company’s mail exchange (Lotus Domino / Notes)• Top level support for any software or hardware related issue for all servers and workstations (160)• Management of Cisco routers and switches, including building and closet wiring infrastructure• Managed hardware inventory / Responsible for all technology related assets

• Worked as an SE in the design and implementation of computer networks• Deployed and configured end user hardware and software for small and large business LANs and WANs throughout Monroe, Wayne and Genesee county in New York• Responsible for weekly Net Temps where I conducted necessary operational duties on customer networks and addressed any problems at hand• Attained strong training in system support and computer network administration