Oversee the entire technology and operations support function, including communications, installations, buildouts, networking, security, etc. System administrator for company’s internal network, including backups, upgrades of hardware/software, file maintenance, and hardware end-user training & support. System Administration:➟ Deployed VMware reducing hardware costs and increasing flexibility of company resources while also creating redundancies in business-critical infrastructure.➟ Established administrative controls ensuring consistency and compliance with Active Directory Group Policies by executing the migration to Windows 2000 with Active Directory and Office XP.➟ Improved inventory control of networked assets 90%.➟ Decreased IT issue resolution time by 50% and provided management with real-time reporting metrics through the development of a Help Desk Ticketing System to monitor all IT equipment repairs.➟ Identified and eliminated critical virus on company’s main fileserver while saving 99% of the affected data by installing centralized Symantec AV software.➟ Eradicated a single point of failure by designing and applying complete redundancy across the network including configuring multiple WANs. IT Operations:➟ Ensured compliance with Microsoft licensing agreements and other major software vendors, reduced system errors by 75% and saved $10K+ in potential costs by identifying several deficiencies in licensing during a used software audit.➟ Spearheaded the complete digital transformation to Dell as the company’s single-source provider.➟ Partnered with Mechanical/Electrical/Plumbing engineers in designing and configuring a new building’s systems. ➟ Designed, installed, and maintained a CCTV security system using digital recorders and remote access viewing over an IP network.➟ Reduced vehicle maintenance & fuel costs 20% through developing and deploying GPS tracking solutions across 14 delivery trucks & 4 service vehicles.

Centennial is one of the oldest Dallas-based retailers of fine wines and spirits with 45 stores across Texas. Set up and maintained a Microsoft retail POS system across multiple locations. Provided hardware, software, network, and Nortel phone/voicemail support for all stores and the corporate office.➟ Reduced repair & maintenance costs 30% by eliminating 3rd party contractor and bringing all services & POS system in-house.

Dallas Pump Service & Supply is a family-owned and operated supplier of gas pump equipment and service across the DFW metroplex.Installed, configured, and provided customer training on retail POS systems. Oversaw phone & hardware support of PC-based fueling equipment.➟ Led the deployment of newly-created Speedpass system for ExxonMobil gas stations in the DFW area. Selected as the go-to technician assigned to resolve the advanced cases across TX.➟ Increased billing hours over 50% and grew the service department 40% by introducing the first Preventative Maintenance program as an addition to the services already provided to the company’s largest customer.➟ Maximized service tech billing from 65% to 95% by analyzing existing maintenance contract and discovering unused clauses.

LGM Omega is a supplier of gas pump equipment and service across the DFW metroplex.Delivered troubleshooting, communications, hardware, and phone support for Mobil Oil’s fueling systems and retail POS equipment.➟ Selected by leadership to participate on the Mobil/Gilbarco Preventative Maintenance Program deployment team consisting of 6 Service Techs. Developed into the Lead Technician overseeing the program.➟ Reached Top Producing Technician for 3 consecutive quarters.

Associated Concepts is a family-owned entertainment company managing several nightclubs across the U.S. Designed and installed computerized lighting systems, video/projector screens, and CCTV security systems for nightclubs in TX, FL, GA, and TN. Established all peer-to-peer computer networking. Performed general maintenance for sound, lighting, and video. Administered all office PC upgrades, service, and troubleshooting.➟ Centralized inventory control systems, allowing corporate to manage/monitor business insights from a single location.