Sean Mcclain Email & Phone Number

Cleveland, Ohio

• 2nd Level technical support of PCs, laptops, and mobile devices for the main office in Cleveland.• Main point of contact for mobile device support which involves troubleshooting of mobile devices, setup and deployment of mobile devices, and working with Verizon and Apple on issues, billing, and support.• Working with IBM Big Fix to deliver necessary Microsoft security patches to the company’s computers to ensure the computers are up to date with the security patches.

Cleveland/Akron, Ohio Area

I've been a rider and a volunteer for the Pan Ohio Hope Ride since 2011. It is a four day bike ride across Ohio each July to raise money for the American Cancer Society, in particular their hope lodges in Cleveland and Cincinnati,I've served on the planning committee for the ride since January of 2015. The committee is for planning of the event which includes Sponsorship, Fundraising, Rider Engagement, Logistics, Rider Recruitment, Mentorship & Media / Public Relations.

Richfield, Oh

• 2nd Level technical support of PCs, laptops, and telephones for our Sales Center in Richfield as well as our branch offices in the US, Canada, Mexico, and the UK.• Imaging computers and laptops for new and existing employees including loading the operating system and software necessary for various department functions and installing the necessary hardware.• Telephony troubleshooting including setting up of desk phones and business cell phones and adding machines to the respective telephony software.• Deploying new software and Microsoft updates using LanDesk, our global software deployment application.• Managing of tape backup system.• Disaster recovery preparation and setup.• On call 24/7 support for the VIPs of our company.• Handled department moves that involves moving computer and computer equipment from the old locations to the new locations and configuring the computer with company based applications.• Maintain and update inventory of computers and equipment.

Independence, Oh

• 1st and 2nd Level technical support for online rater and website.• Internal technical support for employee applications and software.• PC Coordinator - ordering and processing of new software and hardware for IT department, training and mentoring other PC Coordinators (trained 10 in total), and updating department on server and software updates.• Desktop support including pilot testing ,setup, and support for new computers and applications• Administrator for HP Quality Center, Farmers ticket tracking software.• Business analyst work including research and preparation of documents for requirements of projects.• Served as liaison between comparative rater companies and our company in dealing with bridging issues.

Beachwood, Oh

• Technical support for online and desktop comparative raters.• Training new employees on the applications.

Hudson, Oh

• Gathering claim information from Allstate policy holders.• Processing customer payments.• Preparing claim and police information for regional claim offices.• Training new employees and serving as mentor for new employees.

B.A., Mass Media Broadcast Communications

Activities and Societies: WZIP-FM

Education record