Responsibilities: Global responsibility for failed product retrieval in an advance replacement reverse logistic model. Daily interaction with Customers to coordinate unit retrieval with scheduled network downtime, and acting as a liaison between Customers, carriers, and Customs for expeditious unit retrieval. Site responsibility for Domestic/International, inter and intra company shipments.Financial accountability (within SAP) for retrieved inventory in multiple world wide Repair locations.Supported strategic Quality objectives by expediting the capture of field failures for root causeAccomplishments: Drove the retrievals rate from 43% to 98% within an 18 month period, achieving $5M+ in savings. Improved Customer satisfaction and cooperation ‘taking the hassle’ out of returning failed units. Provided a one stop shop at TippingPoint for all shipment needs.Financial accuracy levels satisfied all audit requirements.

Responsibilities: Daily interaction with Customers to coordinate the pulling, packing and shipping of parts required for certain local jobs. Acted as a liaison between Customers and carriers ensure parts arrived at jobsite within timely manner.Accomplishments: Insured a working relationship between UPS and top 500 companies through supply chain solutions.

Responsibilities: Site responsibility for Domestic/International, inter and intra company shipments.Financial accountability (within SAP) for units shipped to the customer.Accomplishments: Provided a one stop shop at Wincor-Nixdorf for all shipment needs.Financial accuracy levels satisfied all audit requirements.

Responsibilities: Site responsibility for International Shipments.Accomplishments: Provided a one stop shop at Dell Computers for all International shipment needs.

Responsibilities: Site responsibility for Domestic/International, inter and intra company shipments.Daily interaction with internal Customers during repair of their PC or printer.Responsible for ensuring compliance with US Government Regulations for product Internationalization. Initiated and managed POs using Softrax for IT dept purchases and capital purchases for the company. Coordinated all Return Authorizations for the IT dept.Accomplishments: Provided all shipping for IT dept world-wide. Drove internal customer satisfaction to high levels through invoking skills to repair PC

Position: Export Regulations Coordinator (Nov 1999 – Aug 2000) Previous Positions Held: Warehouse Supervisor (Aug 1996 – Nov 1999)Responsibilities: Global responsibility for Forward Logistics shipments to the customer base.Compliance with all US Government Regulations for each product.Supervised a work force responsible for Shipping.Closed orders in SAP to ship out the product to customer.Manufacturing CD-ROM masters for Development was a function for which I was solely responsible.Accomplishments: Never missed a quarter shipping RevenueProvided end to end tracking accountability of each shipment for RevenueFinancial accuracy levels satisfied all audit requirements.

Company Information: UPS provides the market with end to end logistical solutions.; Sorting packages and loading truck by zip code. Daily interfacing with customers during delivery of shipments to customers addressesAccomplishments: Customer Satisfaction through prompt and personal delivery.