Sean Railton Email & Phone Number

London, England, United Kingdom

• Senior team member: handling escalations - liaising with product, tech, finance, sales and marketing to reach a satisfying solution for the customer.
• AI-Driven Transformation Initiatives: Led live chat automation - increased English chat resolution rate (chats closed without human intervention) from 7% to 29% within two months.
• Process Optimization: Designed, implemented a system to streamline agent productivity and accuracy, providing a strong foundation for AI… Show more
• Process Optimization: Designed, implemented a system to streamline agent productivity and accuracy, providing a strong foundation for AI transformation - across three countries.
• Automated Reporting: Created a data capture system/automated quarterly board presentation, using Excel, Powerpoint, VBA.
• Data Analysis: Analyzing data (quantitate and qualitative) to identify problems with internal process or shortcomings in the product.

Auckland, New Zealand

• Assisted a startup in finding an audience, building a community, defining the company value proposition and driving brand awareness.
• Tasks included designing website, copywriting, blog writing, implementing Google Analytics, Tag manager, Search console, Hubspot CRM, social media marketing campaigns, SEO, business strategy, brand strategy, setting up.

London, United Kingdom

• Creating Bespoke lesson plans that match the students interests and capabilities
• Presenting complex musical concepts in a simplified engaging way.

London, United Kingdom

• Front of House with many London street food traders - Gained insight into the running of a small businesses. Waitering for high-end restaurants, Part of the catering team for Kerb events.
• Representative for City Pantry: Posted to numerous inner city workplaces across London. Played a key role in gathering feedback for the role-out of a new delivery scheme. Worked with the expansion team to brainstorm.

London, United Kingdom

• Maintaining a high level of presentation while working in a high pressure environment
• Overseeing multiple tables - communicating important menu information, anticipating their needs, and ensuring nothing gets forgotten.

London, United Kingdom

• Presenting stock in an inviting attractive way.
• Providing product advice to find the best products for a customers needs and increase sales
• Ensuring accurate charging out of large volumes of goods.

Dunedin, Otago, New Zealand

• One half of electronic duo ROCIO, including opening for MØ (Lean On, Final Song) in Christchurch, NZ