Sean Railton Email & Phone Number

United Kingdom

London, England, United Kingdom

• Senior team member: handling escalations - liaising with product, tech, finance, sales and marketing to reach a satisfying solution for the customer.• AI-Driven Transformation Initiatives: Led live chat automation - increased English chat resolution rate (chats closed without human intervention) from 7% to 29% within two months. • Process Optimization: Designed, implemented a system to streamline agent productivity and accuracy, providing a strong foundation for AI… Show more • Senior team member: handling escalations - liaising with product, tech, finance, sales and marketing to reach a satisfying solution for the customer.• AI-Driven Transformation Initiatives: Led live chat automation - increased English chat resolution rate (chats closed without human intervention) from 7% to 29% within two months. • Process Optimization: Designed, implemented a system to streamline agent productivity and accuracy, providing a strong foundation for AI transformation - across three countries. • Automated Reporting: Created a data capture system/automated quarterly board presentation, using Excel, Powerpoint, VBA. • Data Analysis: Analyzing data (quantitate and qualitative) to identify problems with internal process or shortcomings in the product. • APIs. Using the Zendesk API and Postman, led an initiative to bulk create tickets for a CDD Refresh Project - working with Business Operation Design (BOD) team. Show less

Auckland, New Zealand

• Assisted a startup in finding an audience, building a community, defining the company value proposition and driving brand awareness.• Tasks included designing website, copywriting, blog writing, implementing Google Analytics, Tag manager, Search console, Hubspot CRM, social media marketing campaigns, SEO, business strategy, brand strategy, setting up software integrations, Canva design

London, United Kingdom

• Creating Bespoke lesson plans that match the students interests and capabilities• Presenting complex musical concepts in a simplified engaging way.

London, United Kingdom

• Front of House with many London street food traders - Gained insight into the running of a small businesses. Waitering for high-end restaurants, Part of the catering team for Kerb events.• Representative for City Pantry: Posted to numerous inner city workplaces across London. Played a key role in gathering feedback for the role-out of a new delivery scheme. Worked with the expansion team to brainstorm solutions to issues around pricing, logistics, product range etc.

London, United Kingdom

• Maintaining a high level of presentation while working in a high pressure environment• Overseeing multiple tables - communicating important menu information, anticipating their needs, and ensuring nothing gets forgotten.

London, United Kingdom

• Presenting stock in an inviting attractive way.• Providing product advice to find the best products for a customers needs and increase sales• Ensuring accurate charging out of large volumes of goods.

Dunedin, Otago, New Zealand

• One half of electronic duo ROCIO, including opening for MØ (Lean On, Final Song) in Christchurch, NZ