Sean Raleigh Email & Phone Number

Responsible for providing technical insight and guidance into product process for 2 current high-visibility CST products: Unify and 911. Responsible for creating and documenting technical specifications while working closely with multiple internal and external stakeholders to ensure the development and deployment of high-quality products.

Currently manage an established Chicago Author’s website. Assist and manage site platformmaintenance, digital marketing, and various design requirements.

• Hardware & Software Launches - Maximized product value by creating comprehensive launch strategies that focused on client and stakeholder input gained via discovery sessions. SME for multiple product launches, providing direct support to entire sales and marketing teams.• Top-Tier Customer Support: Exceeded delivery timelines by resolving hundreds of support requests – Consulted engineering teams on recurring errors and viable solutions.• Product Resource Development: Created resources for products that included beginner tutorial videos, end user troubleshooting documentation and various internal pieces for sales and sales ops teams.• QA/QC Testing: Reviewed, analyzed, and documented errors for hardware and software before rollouts – Utilized Virtual Box and other virtualization software to test compatibility on various operating systems.

Chicago, Illinois

• Product SME: Trained and mentored 15+ top-earning account managers inCRM utilization, product information, and selling techniques.• Product Education & Training: Developed informational slide decks and training materialthat became “New Hire Orientation” and standard training materials. • Customer Support: Utilized Jira to develop and resolve hundreds of customer cases –Communicated with partner manufacturing teams to resolve complex cases as well.

Recommended complete home theater and videogaming solutions to customers, provided product recommendations, did basic home theater, gaming console and network troubleshooting.