Chris Middleton Email & Phone Number

Greensboro/Winston-Salem, North Carolina Area

High Point, Nc

Concord, North Carolina

SQA Lead | DNP Imaging comm america | 01/2017 – PresentI performed many lead duties for about six months prior to officially being promoted. My initiative, management ability, and dedication to quality helped me secure a newly created role as SQA Test Lead for the team that tested software for our largest client, deployed in over 8,000 stores across the United States. I was the primary researcher when it came time to select a test management tool. Letters of recommendation are available on request.Responsibilities:-Helped select and set up SpiraTeam as our test management tool-Train others in the use of SpiraTeam, including testers, developers, and product managers-Develop test plans-Coordinate test effort-Provide LOE estimates-Assist with technical issues in the testing environment-Write PowerShell scripts to automate common tasks-Provide reporting on testing efforts to management

Charlotte, North Carolina Area

I was recruited from the technical support department for my problem solving skills and ability to learn. I started as a black box tester and and grew to lead the test team that tested software for our largest client, deployed in over 8,000 stores across the United States. My technical support experience gave me a different perspective that allowed me to find bugs others were missing or unable to reproduce.Responsibilities:-Develop test plans-Coordinate test effort-Provide LOE estimates-Assist with technical issues in the testing environment-Write Powershell scripts to automate common tasks

Charlotte, North Carolina Area

DNP IMSA offered to relocate me to North Carolina earlier this year as part of a consolidation effort. I am pleased to say I accepted their offer and have since relocated.My primary responsibility is to assist customers with resolving technical issues with a wide variety of digital photo products. In addition to providing over the phone and email support, I was frequently dispatched to perform installs, including pilot installs, and repairs for high profile issues. I also assist in training customers on using and maintaining our products and new techs on supporting them. When a call is escalated, I am often the one called on to handle it if my supervisor is unavailable.I wrote a number of professionally formatted documents for troubleshooting various issues, which are then provided to customers to assist in troubleshooting. Lastly, I regularly perform testing on our products to find solutions to new issues or to improve existing solutions.

I was an advanced support representative who sold and provided service for the department. My services included advanced malware removal, network setups, and hardware/software troubleshooting. Previous to this position, in the same company, I was responsible for taking calls to trouble shooting connectivity and email issues. I was also part of the mentoring team, responsible for training new hires.

I processed monetary transactions and assisted customers with locating and loading merchandise. While the primary saleswoman was on leave of absence, I stepped up to offer credit options to Home Depot customers.

My primary responsibilities were measuring floor plans, ordering materials for installations, communicating with builders, and managing subcontractors. I worked with the warehouse to assist in loading materials, as well as keeping inventory. I also assisted in the field with small installs.