Sean Retief Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

• Responsible for all aspects of project management to deliver various technology–enabled solutions utilising an agile delivery framework
• Delivery Manager for the development of a Dynamics CE solution to replace the Case Management system for Council Tax for the Valuation Office Agency.
• Project Manager for the development of a Dynamics CE project governance solution for Homes England
• Project Manager for the development of a Dynamics CE CRM for Homes England
• Project Manager for the development of an application (Power Platform) to manage the opportunity pipeline and sales process for a Gloucestershire Council.
• Project Manager for the development of an application (Power Platform) to manage a multi-stage higher-education teaching excellence peer review process.

London, England, United Kingdom

• Responsible for all aspects of project management to deliver various technology–enabled solutions utilising both agile and waterfall delivery frameworks
• Scrum Master for multiple projects for the Digital Twin Capabilities Programme (Strategic Pipeline Alliance).
• Managed the replacement of the existing Oracle E1 CRM system with MS Dynamics and PowerBI (Work Winning)
• Managed the infrastructure design and deployment for UIPath Software Robots (Finance) for invoice processing using optical capture recognition
• Appointed to lead a project digitising onsite inspections using a PowerBI/PowerApp/SharePoint solution for Compliance (Costain Industrial Cooling)
• Designed and project managed the development of an Embedded Carbon Library and Calculation Web App (Work Winning)

London, United Kingdom

• Responsible for all aspects of IT leadership, operational management and service delivery activities.
• Instrumental role in overseeing IT operations & service delivery for the HS2 Enabling Works South
• Spearheaded a service improvement initiative, identifying cause of complaints and ensuring resolution
• Improved experience of IT support services via simplification of engagement with Service Desk MSP
• Delineated standard processes and a single Service Desk Tool used by staff regardless of the project
• Established Governance structure mechanism holding MSP to account for level of service provided

London Bridge

• Overall responsibility for IT Operations and Service Delivery and the IT Decommissioning Programme for the London Bridge Station Redevelopment Project.Operations and Service Delivery Manager
• IT Transformation – reduced full-time onsite staff from 4 to 0; replacing the service with Remote Service Desk and Infrastructure support and onsite visits twice a week including the introduction of monitoring and.
• Managed the decommissioning and relocation of the Project Head Office IT environment, establishing 4 satellite offices and moving 300 users into them, and securely disposing of remaining IT assets.
• Designed and led the data archiving solution for 40TB of onsite unstructured data and 1.4PB of backup tapes required for the 12 Year Latent Defect Period.
• Led the migration of all IT infrastructure from onsite to Microsoft Azure.
• Led the IT GDPR initiative including determining the data held and completing our DPIA.

London, United Kingdom

• Overall responsibility for managing both the change portfolio and support services of the Group Head Office Business Applications reporting to the Head of Group Systems.
• A key player in establishing and defining the Strategy and Operating Model for the department, building and then managing a small single function team into a larger multi-disciplined team of 20 staff.
• Responsible for a team of 20 staff developing, supporting and implementing core systems primarily for the Finance, Actuarial, Risk, HR, Treasury, Internal Communications, and Data Governance & Control Teams with sole.
• Led the successful delivery of a portfolio of 30 projects per year for the last 3 years using both Waterfall and Agile project methodologies ranging from in-house bespoke application development, software upgrades.
• Transformed the reputation of IT in the rest of the HO from obstructive to a constructive and valuable ally of the business through adopting a business partnership approach.
• Consistently exceeded SLAs for Service Delivery of applications used in the Head Office and deployed globally to over 3000 end-users across 10 Business Units, within 18 Countries and within 12 Business Functions, using.

London, United Kingdom

Recruited to the Finance Control Initiative (FCI) Project to complete the Business Analyst responsibilities for the design of a new application to support the FCI methodology. FCI was established to reduce the risk of financial misstatement within the company’s published financial statements.

Cape Town, South Africa

Returned to South Africa from England in December 2006 to help a start-up export business. Despite moderate local success and enthusiastic interest from UK and Australian retailers we were unable to raise the necessary capital required to sustain the business. With great regret, I resigned and moved back to London.

Cape Town, South Africa

• Recruited on a short-term contract to project manage live stage events featuring international stand-up comedians.
• Chris Rock’s tour of South Africa
• The Cape Town Comedy Festival
• The Jozi Comedy Festival
• The SA Comedy Awards

London, United Kingdom

Recruited as an IT technician and progressed through Business Analyst, Project Manager, Key Account Manager and finally Operations Manager.

London, United Kingdom

• Provide efficient and effective level 1 and 2 desktop and network support
• Identify and implement technology improvements projects, communicate in written and oral forms including the production of proposals and quotations
• Manage projects through to completion and consistently achieve targets and deadlines
• Consult with administrative and technical staff to determine information needs, data flows and system definitions;
• Coordinate protocols for operation within multi-user information technology networks providing voice, data and text transmission;
• Manage the distribution and retention of data on storage devices;

London, United Kingdom

• Provide efficient and effective level 1 and 2 desktop and network support, identify and resolve a variety of software and hardware related issues
• Rebuild laptops and desktops;
• Establish and control system access and security;
• Monitor and optimise system performance and initiate recoveries after system failures;
• Implement data back-up and other system housekeeping procedures;
• Coordinate system updates and replacement of old versions;

London, United Kingdom

• Provide a high quality of level 2 desktop support, resolve issues in a timely and effective way
• Monitor and optimise system performance and initiate recoveries after system failures;
• Coordinate system updates and replacement of old versions;
• Assist in testing new equipment and systems;
• Provide training in system use and access.

Cape Town, South Africa

• Liaise with clients, provide a high standard of customer service, resolve queries and issues in a calm and professional manner at all times
• Enter accounting information into the system, raise invoices and reconcile pension fund payments and receipts

Cape Town, South Africa

• Develop financial and administrative policies and procedures, improve efficiency and enhance company performance
• Formulate and implement budget allocations as well as entering basic bookkeeping information to monitor progress
• Liaise with clients and negotiate contracts.

Cape Town, South Africa

• Initially employed as Fitness Centre Operations Manager and then Institute Building Manager. Also filled in for 4 months as the Fitness Centre ManagerResponsibilities included:
• Chair meetings and liaise with customers
• Sales strategy formation (Fitness Centre only)
• Maintenance of the building and equipment, liaise with external contractors to attend to repairs and security devices
• Ensure a safe environment for staff and customers through the development of improved building policies and procedures

Master Of Business Administration (Mba), Business Administration And Management, General, With Commendation

Completed a two-year part-time Master of Business Administration degree passing in June 2004 with Commendation.

Bachelor’S Degree, Psychology And History

Completed a Degree of Bachelor of Arts majoring in Psychology and History.

High School

Education record

Qualified as an Influencer and a Crucial Conversations Trainer