Sean Sullivan

Sean Sullivan Email and Phone Number

Operation Director, ADL Digital Problem Solving @ Arthur D. Little
brussels, brussels hoofdstedelijk gewest, belgium
Sean Sullivan's Location
Wickersley, England, United Kingdom, United Kingdom
Sean Sullivan's Contact Details

Sean Sullivan personal email

n/a
About Sean Sullivan

Operations Director in Arthur D. Little's Digital Problem Solving Practice. Focusing on resolving apparently intractable strategic problems and realising our client's highest-value opportunities. www.digitalproblemsolving.comFor over a century, ADL has been driven by our clients’ most pressing challenges, as they seek to turn the previously unimagined into commercial reality. Today, the global Digital Problem Solving team at Arthur D Little are both inspired by and embody our founding principle, as established by Arthur D. Little in 1886. A principle that remains as salient today as then: "Who says it can't be done?"With our clients, we tackle the added complexity, uncertainty, disruption and new possibility that leaders face when addressing next generation digital technology and global connectivity. By combining the best of traditional strategic consultancy, with the pioneering real-life digital solutions, we deliver high-value innovation and outcomes at a rapid pace and over the long term.”A proven IT Director/CIO and Programme Director with over 25 years experience in IT and Business Change gained in organisations covering Logistics, Utilities, Healthcare, Telecoms, Postal, Travel and Retail.With responsibilities, knowledge and experience that have spanned the full spectrum of Information Systems Strategy, Systems Delivery and IT Operations Management, I have developed a sound commercial understanding of how IT delivery can be successful within the organisation, and what is necessary to ensure that measurable financial benefits are realised. Consequently, I have a breadth of experience in managing complex programmes and have built a track record of delivering large-scale IT and business change programmes that achieve bottom-line savings through aligned IT enablement, improved business process management and strong programme governance.

Sean Sullivan's Current Company Details
Arthur D. Little

Arthur D. Little

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Operation Director, ADL Digital Problem Solving
brussels, brussels hoofdstedelijk gewest, belgium
Website:
adlittle.com
Employees:
1235
Sean Sullivan Work Experience Details
  • Arthur D. Little
    Uk Digital Operations Director
    Arthur D. Little Aug 2017 - Present
    London, United Kingdom
    Responsible for overseeing the Operational and Commercial aspects of Project and Programme delivery, the UK Digital Practice specialises in creative problem solving and digital transformation by combining the best from traditional management consulting with techniques from disruptive technology leaders.Our successful approach is building new technical and organisational capabilities for our clients that fully leverage leading digital models, technologies and innovations to help them solve 'intractable problems' (where no viable answer is available, prior attempts have failed or there is uncertainty with current plans and approaches) and enable a 'market disruptive' endeavour (ready to challenge existing business models, industry conventions and prevailing culture).
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  • Csc
    Consulting Lead Partner & Programme Director - Royal Mail And Network Rail
    Csc Nov 2013 - Jul 2017
    Chesterfield, London And Milton Keynes
    Delivered three multi-million pound Programmes to the Royal Mail Group on behalf of CSC, which included the migration of a suite of 45 critical business applications and six databases that deliver the sophisticated planning, scheduling and maintenance capabilities for delivery and collection points used by Royal Mail Letters. This 18 month programme culminated with the migration completing over a single weekend with no technical issues and a seamless transition for its 8,000 business users. Joined the Network Rail Account in October 2015 to head the IT delivery portfolio at Milton Keynes. Transferred to London in June 2016 to recover and lead CSC's delivery of Network Rail's Civil Strategic Asset Management platform as part its £300m ORBIS (Offering Rail Better Information Service) Programme.
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  • Numero
    Chief Operations Officer
    Numero Jan 2013 - Jul 2013
    Numéro provides multi-channel customer contact management software to some of the largest names in the high street including Tesco, Thomas Cook and Argos. Invited to join the board of numéro as interim COO to improve the operational and delivery capacity of the business and identify opportunities for where its product could be improved for serving clients. Established and embedded an improved solution delivery process which transformed the delivery capability of numéro from a bespoke approach to a repeatable standardised approach. Managed the development and delivery of a front-end configuration solution to enhance numéro's product-set and deliver efficiency savings for numéro solution delivery staff. .
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  • Hdnl / Yodel
    Programme Director
    Hdnl / Yodel Jan 2010 - Aug 2012
    Delivered the IT separation (migration and replacement) of over 160 systems and services as part of YODEL’s acquisition of DHL Domestic. The Programme was completed within the contracted 12 month period, under budget and avoided a £6m late delivery penalty. Delivered YODEL’s integrated Service Centre systems from ‘requirements capture’ to ‘systems roll-out’ The mobile delivery solution was rolled out to over 32,000 van drivers and central systems to 69 Service Centres; enabling the closure of 51 depots.
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  • Bt Global Services
    Director Customer Experience
    Bt Global Services Feb 2008 - Dec 2009
    With annual revenues in excess of £8bn and over 37,000 staff in 53 countries, BTGS provides high performance telecommunications and services in 73 countries, providing networks for over 25 per cent of the world's financial traders. Sean led the Global Services' performance improvement programme for removing the cost of failure and improving service provision to its customers. He deployed a regional-based operating model that covers over 20,000 staff working on a product portfolio that generates £2.6b of revenue. Achievements:Improved 08/09 performance in service on-time delivery by over 20% and in service on-time repair by 10% which translated to an audited improvement in customer experience of 15%.Process assessment and improvement model established and rolled out globally for simplifying and standardising Order Entry, which improved performance by 30% and enabled cost savings of 10%. 2009/10 performance baseline and target measures agreed with BT Group Board and BT Operating Committee for getting BTGS customer service to 96% right first time, every time.
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  • Major Programmes Practice
    Bt Gs
    Major Programmes Practice Aug 2007 - Feb 2008
    With a combined contract value of over £5bn, BT's delivery contracts for the National Health Service (NHS), the Defence Fixed Telecommunications Service (DFTS) and the Department of Work and Pensions (DWP), were merged to create Global Services' Major Programmes Practice. Reporting to the President of MPP, and a member of the Executive Team, Sean was responsible for leading the change programme to create a single development and delivery capability for large and complex £multi-million programme contracts. Completed the change programme within the scheduled six month period without financial and reputational detriment to any of the major contracts. Delivered a single operating model for the Major Programmes capability that has since been adopted as the delivery model for all BT Global Service programmes and project management. Advised and contributed to BT's partnership with Cranfield University and launch of Cranfield's MSc in Programme Management.
  • Bt Global Services
    Health Service Director
    Bt Global Services Dec 2005 - Aug 2007
    BT is the biggest supplier of IT systems and services to the NHS, with contract values in excess of £3bn for the delivery of: The secure national database of key information about a patient's health and care (a.k.a. SPINE); IT systems in the London hospitals; and the new national broadband network connecting all NHS locations in England. Sean transformed the service management operations of the three separate Health contracts into a single Service Management capability. He was promoted to Health Service Director in July 2006. Reporting to the MD of BT Health, where he had responsibility for the management of over 600 staff, a budget of £700m and was accountable for the Service Operations for the Health contracts.
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  • United Utilities Plc
    Support Service Director
    United Utilities Plc Mar 2003 - Oct 2005
    United Utilities is a FTSE 100 company with, at this time, a turnover in excess of £2.3 billion. The UK's first major multi-utility, it provided services in water, waste water, electricity distribution, telecommunications, IT & call centre services. Sean was a divisional board member of UU North West and an Executive Director of UU Electricity. Heading the shared services of Human Resources, Legal, Procurement, Communications and I.S. he had responsibility for over 400 staff and an operating budget of £60m. In July '04 he led UU North West's £100m technology and business change programme; delivering integrated customer contact and works management capability to mobile field units.
  • United Utilieis Plc
    Group I.S. Director
    United Utilieis Plc Nov 1999 - Mar 2003
    Reporting to the CEO of United Utilities Plc, Sean started the Group I.S. role as eBusiness Director, responsible for co-ordinating and managing group-wide eBusiness strategy. In July 2001, the role was augmented to include all aspects of Group-wide I.S., where he provided leadership on the management and implementation of I.S. strategy and the assurance of major programmes. Implemented best-practice IS/IT policy across United Utilities and identified efficiencies through cross-business synergy and delivered operational savings through supplier strategy. Established United Utilities as a first mover into Europe's first utility business-to-business (B2B) Portal. The portal consortium had 11 other major European utility companies with an estimated throughput of €6 billion. Implemented UU's electronic bill presentment and payment on-line solution. UU was the first utility to launch this service and the solution was short-listed for the UK Utility eCommerce award.
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  • Vertex
    Head Of I.S. Business Solutions
    Vertex Jan 1996 - Jan 1999
    Responsible for the CRM Multi-channel strategy and market solutions.
  • North West Water Plc
    Information Manager
    North West Water Plc Jan 1993 - Jan 1996
    Responsible for the co-ordination of NWW's strategy systems data resource.
  • Reebok International
    Data Manager
    Reebok International Jan 1992 - Jan 1993
    Responsible for developing the global Strategic Information Architecture.
  • British Steel Stainless I.T
    Section Manager
    British Steel Stainless I.T Jan 1989 - Jan 1992
    Responsible for the management of all non-mainframe systems.
  • British Steel Stainless Division
    Electrical Engineering Apprenticeship
    British Steel Stainless Division Jul 1979 - Jul 1983

Sean Sullivan Skills

Business Transformation Program Management Performance Improvement Change Management Stakeholder Management Strategy Process Improvement Project Portfolio Management Business Strategy Management Project Management Leadership Outsourcing It Service Management Service Management Governance Team Leadership Business Analysis Crm Project Delivery Business Process Business Intelligence Telecommunications Operations Management Business Process Improvement

Sean Sullivan Education Details

Frequently Asked Questions about Sean Sullivan

What company does Sean Sullivan work for?

Sean Sullivan works for Arthur D. Little

What is Sean Sullivan's role at the current company?

Sean Sullivan's current role is Operation Director, ADL Digital Problem Solving.

What is Sean Sullivan's email address?

Sean Sullivan's email address is se****@****msn.com

What schools did Sean Sullivan attend?

Sean Sullivan attended Chicago Business School, The Open University, Sheffield Polytechnic.

What skills is Sean Sullivan known for?

Sean Sullivan has skills like Business Transformation, Program Management, Performance Improvement, Change Management, Stakeholder Management, Strategy, Process Improvement, Project Portfolio Management, Business Strategy, Management, Project Management, Leadership.

Who are Sean Sullivan's colleagues?

Sean Sullivan's colleagues are Nikunj Bansal, Mahmoud Al-Sheriff, Koga Nomiya, Peter Athens, Romy Haddad, Gaetano Rauseo, Hiroki Kameyama.

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