Sean Toland Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Working as an Information Technology Services Manager Responsible to oversee the technological architecture and other components of the organization, such as the network, software, websites, and systems. Liaising with MSP's to ensure that they are delivering the required SLAs and held accountable for deliverables whilst encouraging innovation and applied research. To ensure that ISMS is followed and that continual improvements are implemented on an ongoing basis.Key Achievements:• Implementations of DaaS, Microsoft MDM / Intune and Autopilot• Continual improvement of systems and technologies within the infrastructure

Australia

To ensure a high standard of operation and support of the Credit Clear technology and business platforms. Analysis and delivery of initiatives to improve the effectiveness and efficiency of Credit Clear technology, security and business operations.

Australia

Brisbane, Australia

As a Systems Administrator, I was responsible for IT system management including maintenance, upgrade, installation, monitoring and managing software, hardware, security, operating systems and networking equipment across the business. I provided IT support and customer-focused solutions and advice, whilst working through with the client to find a resolution. In addition, I managed and oversaw IT business operations, proactively engaged in system improvements and drove efficiencies in system delivery.Leveraging high level leadership, communication and interpersonal skills, I built and maintained strong relationships with users, always striving to provide exceptional customer service. Key Achievements:• Successfully liaised with operations and developers to implement multiple system improvements including payment gateway, automation of system processes, reporting, banking and finance reconciliations, invoicing, operational strategies, data enrichment and standard operating procedures.• Implemented IT Support Ticketing System and Training.• Effectively troubleshot and resolved legacy system issues.

Adelaide, Australia

To be effective as a QCS System Specialist, I provided base level IT support to company personnel. While evaluating the organisation’s technology use and needs, I determined specific network hardware or software requirements and recommended improvements including hardware and software upgrades. Through monitoring and analysing network performance and data input/output reports, I detected problems, identified inefficient use of computer resources and performed capacity planning.With a strong customer focus, I liaised and communicated with customers, sales staff and marketing staff to determine customer needs. Moreover, I developed and wrote procedures for installation, use and troubleshooting of communications hardware and software. Aiming at providing quality service and continual support, I designed, organised and delivered product awareness, skills transfer and product education sessions for staff and suppliers. Aside from providing IT expertise, I was also involved in HR issues. I supervised, coached and mentored staff; participated in staffing decisions including recruitment, hiring and training of new employees whilst explaining protocols in a clear and efficient manner. It was also my duty to communicate with system users to ensure that accounts were set up properly and that operational problems were diagnosed and effectively resolved. Key Achievements:• Successfully managed and directed technical operations of the department, analysing workflow, establishing priorities, developing standards and setting deadlines.• Efficiently resolved customer issues and concerns and provided thorough support to customers leveraging strong leadership, communication and negotiation skills.• Built and maintained successful relationships with service providers, dealers and consumers

Adelaide, South Australia, Australia

While working as a Senior System Specialist, I was in charge of all aspects of system administration. Furthermore, I was responsible for software and network administration across a multi-site environment. Adopting a hands-on approach to work, I contributed to activities related to the planning, development, enhancement and implementation of projects and systems. Key Achievements:• Effectively maintained high uptime of main operational systems.• Successfully supported multiple sites across Australia.• Demonstrated strong ability to adapt and learn new technologies.

Adelaide, South Australia, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Adelaide, Australia

Adelaide, Australia

Education record

Education record