• Managed development of the enterprise B2B SaaS platform, working with UX, CX, Sales and Engineering to ensure stability, scalability, and new feature development. • Oversaw multiple development squads in coordination with the scrum master to manage feature development.• Documented product requirements and use cases to ensure consistent product development

• Collaborated closely with the clinical product team, managing development resources and orchestrating feature releases to ensure customer needs were met.• Managed all aspected of the technical product implementation of our coding and structured documentation platform, focused on integrations with EHR, Billing and other healthcare systems.• Managed a cross function development team including weekly 1-1s, reviews and mentorship, and hiring responsibilities. • Provided advisory support across the company, including GTM initiatives, end user training, customer support, and strategic planning with the leadership team.

As a Product Manager with Chirpify, I had a range of responsibilities including the day to day management of the developer tickets, building and maintaining the roadmap, and overseeing deployment of new features.• Managed daily developer tasks, constructed the product roadmap, and supervised the launch of new features.• Provided pre-sales technical consulting for integrations and product features, while maintaining continuous customer engagement for new features, campaigns, and platform troubleshooting.

As a Product Manager, I was responsible for taking new feature ideas from concept to validation to development. • Responsible for creating and validating feature requirements, grooming development team backlogs and general product decisions within the CrowdCompass product. • Facilitated internal training on new features, participated in customer calls, and addressed production support issues.

As a Mobile App Team Lead, I was responsible for managing escalations from support teams team located in both the US and India. • Managed support and app build teams, handled customer escalations and internal support questions.• Instrumental in structuring a global support team, defining their roles and processes, resulting in an increased capacity for customer-facing consultants to manage more clients and mobile app builds.• Collaborated with Engineering, QA, and Product Management teams on new product rollouts and feature enhancements, playing a key role in feature request prioritization and process planning for both new and existing product support.

At CrowdCompass my primary role is high-level project management for multiple customers and accounts encompassing the full spectrum of the project lifestyle from project planning to mobile app release and support.• Managed cross-functional teams through the entire project lifecycle, from initial planning to mobile app release and support, successfully resolving technical issues and customizing applications to meet unique client needs.• Enhanced customer experience by effectively liaising between clients and the engineering team, prioritizing features, addressing bugs, and integrating customer feedback into product development.

• Provided comprehensive brand development consultation, coupled with strategic internet marketing and customer outreach initiatives for small businesses.• Implemented educational classes on search engine optimization, search engine marketing, and website functionality, fostering enhanced understanding and use of social media technologies.• Created user-friendly client websites with a focus on cutting-edge technologies to boost customer engagement, while conducting audits of existing website technologies to identify potential improvements and resolve design and functionality conflicts.

• Managed and coordinated various digital projects, which included website development, mobile applications, and interactive media, ensuring all projects were delivered on time and within budget while maintaining the highest quality standards.

• Orchestrated comprehensive system setups for marketing initiatives, encompassing direct mail, internet, and account management projects.• Streamlined group processes for enhanced utilization of resources and systems across various locations, leading to improved operational efficiency.

• Managed and maintained the OpenSwitchGate application, contributing to system upgrade projects for enhanced functionality.• Served as a key member of the 2006 Leadership Team and the Learning Organization team, contributing to strategic initiatives and knowledge sharing.

• Successfully managed and coordinated OSS system projects, ensuring seamless integration with business partners.

• Responsible for managing complex technical issues, coordinating cross-functional teams to ensure prompt resolution, driving process improvements to prevent future escalations, and delivering exceptional customer service to maintain client satisfaction and loyalty.

• Administered an EDI-based application, ensuring seamless coordination between various internal sections and external associates. Sustained an efficient order entry system, facilitating business operations for both the company and multiple partners.