Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and softwareManage anti-virus & anti-spyware solutions for the enterpriseProvide IT support to Chicago, IL, New York, NY, Jacksonville, FL, Fairfield, OH, Oxford, Canada, Australia, and China offices

Safely operate a tractor-trailer combinationHazmat and double-triples endorsementsLoad and unload freightInspecting vehicles for mechanical and safety issues.Planning routes and meeting delivery schedules.

Authored company’s production percentages for all IT technicians in the United States, Canada, Mexico, and South America.Troubleshoot networks, systems, and applications to identify and correct malfunctions for 50 locations Anixter locations in the Central Standard Time Zone of the United States.Perform and/or oversee software and application development, installation, and upgrades.Travel to remote sites and provide onsite support.Evaluate and recommend purchases of computers, network hardware, peripheral equipment, and software.Build, perform updates, and backups on 4 file and mail servers.Recover deleted files from file servers.Assign and document all IP address’ and PC names’.Push software and perform configurations using VNC remote control solutions.Implement and maintain trouble tickets via REMEDY and Assyst systems.Patch cables into MDF and IDF for phone and LAN connections.Maintain confidentiality with regard to the information being processed, stored or accessed by the network.Configure users Lotus Notes and Microsoft Outlook email.Anticipate communication and networking problems and implement preventive measures.Maintain confidentiality with regard to the information being processed, stored or accessed by the network.

Resolved computer related mishaps for a $3.2M network program.Maintained network security by updating over 100 PC’s and Servers.Achieved 99.9% accessibility to the Local Area Network daily.Implemented a database tracking system to monitor the movement of 80 computer systems.Recommended computer equipment purchases.Built and maintained Windows 2003 serversDeveloped a comprehensive computer inspection program to correct mishaps and flaws in support of a military installation with over 2000 users.Supervised Information Systems policy inspections.Developed and taught a computer technician’s course to train technicians in troubleshooting.Conducted category 5 cable installation on the LAN. Monitored Internet, intranet, and software security on over 1,500 computers.Implemented Network Security tests and agreements for new users. Installed computer software applications needed by users for mission completion.Designed and maintained web pages used for weekly IT staff meetings.