Sean Tucker Email & Phone Number

Loveland, CO, US

Fort Collins, Colorado, United States

My team is charged with governing and continuing to evolve the performance metrics tracked across the entire HP Workforce Solutions portfolio, and providing analytics and insights to optimize ROI. The team also helps define harmonized portfolio launch cadences and criteria, and partners closely on the definition of requirements to enable the successful.

Fort Collins, Colorado, United States

Led the pan-HP Software Leadership Council. Comprised of senior software leaders across the company, the Council focused on continuing to make HP a world-class destination for software development talent, as well as drive SW development synergy and efficiency across the entire company.

Fort Collins, Colorado, United States

• Driving initiatives to deliver a superior end-to-end customer experience spanning purchase, usage, and support. Inclusive of PC and Print products & solutions.
• Develop, evolve, and maintain HP’s CX Platform: Deployed & in active use across 20+ businesses, customer touchpoints, and HP employee programs
• Coordinate CX analysis across customer touchpoints: Analysis center of excellence & best practices, Coordination of improvement actions.
• (Continue to) Deliver CX deep-dive analyses & insights for the PC business
• Deliver predictive analytics to drive improvement focus through Data Science: Statistical modeling to uncover overlapping pain points and partnership opportunities spanning multiple customer touchpoints

Fort Collins, Colorado, United States

• Drove initiatives to deliver a superior customer experience for HP’s PC business – through collection and analysis of Net Promotor Score, Telemetry, Lab, and other data sources.
• Developed and deployed all NPS survey programs for the PC business. Hosted CX platform for all of HP.
• Delivered CX deep-dive analyses & insights for the PC business: Dozens of product improvement recommendations adopted and implemented by business – leading to NPS improvements of 15+ points in some cases
• Delivered predictive analytics to drive PC product improvement focus through Data Science: Statistical modeling to determine improvement opportunities with highest impact on PC NPS scores

Ft. Collins

• Chief of Staff for HP's (PC Systems) Customer Experience & Portfolio Strategy division. Contributed to key strategy initiatives and drove all operational activities.
• Helped develop customer experience updates and strategic recommendations to senior leadership: Quarterly updates to President of PC business
• Developed of CX-centric culture collateral: Used extensively for evangelization of customer experience focus for PC business employees
• Partnered with PC business CTO on development of compute strategy recommendations: Including competitive analysis and partner strategy
• Coordinated and ran all aspects of Staff execution
• Coordinated all team presentations to senior HP leadership, all Staff meetings and offsites, and all-employee meetings

Ft. Collins

On special assignment, provided senior leadership with recommendations on various go-to-market initiatives related to the HP Workstation business, including: business adjacency growth, product launch execution, outbound customer communications, route-to-market assessments for a short-term growth initiative, and early product definition for a new long-term.

Ft. Collins, CO

• Managed hardware development activities for new and innovative product portfolio initiative. Managed core research as well as development activities for hardware components of the solution. Assisted with 3rd party.
• Managed software development activities including team formation, 3rd party partner engagement & coordination, feature prioritization & scoping, and development execution.
• Managed engineering efforts to optimize workstation hardware performance to target customer applications and workflows.

Ft. Collins, CO

• Software Application R&D. Built a software development team from scratch to a team of 20+ to maintain and enhance HP Remote Graphics Software (RGS) application. Managed team spanning Ft. Collins and Brazil, HP and.
• Cross-functional Lead. Coordinated activities of R&D, Marketing, Supply Chain, and Quality to deliver RGS releases to market. Coordinated cross-business unit funding agreements exceeding $1M/year.
• Customer Escalation Lead. Served as primary lead for customer engagements, discussions, updates, and issue escalation related to RGS.
• Operating Systems R&D. Coordinated all qualification and deployment activities for Windows and Linux on HP Workstations. Drove engagements with Microsoft on deployment activities, and influenced Microsoft to.

Ft. Collins, CO

• Platform Portfolio Strategy. Coordinated cross-platform strategic decisions in order to drive optimal market share and business results for HP Workstations.
• Innovation Business Analysis. Analyzed market and assessed business opportunity for various innovation investigations for HP Workstations.
• Competitive Analysis Lead. Coordinated and communicated all competitive analysis analyses and communications for HP Workstations.

Ft. Collins, CO

• Cross Functional Activity Management. Coordinated cross-division efforts of R&D, Marketing, Supply Chain, and Quality to deliver HP SkyRoom (a high-performance video conferencing and collaboration solution) to market.
• Cross Business Unit Coordination. Coordinated rollout and integration of HP SkyRoom across multiple business units within HP’s computing organization (PSG).
• HP License Negotiation Lead for A/V Compression Technology. Drove and led negotiations with a patent pool organization (MPEG-LA) on behalf of HP, to gain license approval (with favorable concessions) to use H.264 A/V.

Ft. Collins, CO

• HP SkyRoom Product Marketing Manager. Performed market research, competitive analysis, and feature requirements definition for HP SkyRoom video conferencing and collaboration solution.
• Entry Workstation Product Marketing Manager. Performed market research, competitive analysis, and feature requirements definition for HP’s entry Workstation products. Doubled HP entry Workstation shipments and revenue.
• North America and Asia Pacific Regional Communications Lead. Led and coordinated outbound communications from Global Business Unit to Regional Business Unit partners.

Ft. Collins, CO

Mechanical designer for HP workstations. Designed various components for workstation enclosures including:- Folded sheet metal- Injection molded plastic- Heat transfer and other thermal solutions- Printed circuit assemblies

Ft. Collins, CO

• Design and qualification of post-test assembly fixtures used for motherboard assembly inside HP's printed circuit board assembly manufacturing facility

Master Of Business Administration - Mba, Business Administration And Management, General, 3.8

Bachelor Of Science - Bs, Mechanical Engineering, 3.6

Activities and Societies: ASME, National Honor Society, various service organizations