HOMEBASE LTD. JUL 2010 – TO DATEProject Manager/Change Coach Apr 2013 – To Date Design, trial and roll out new service strategy nationally to 324 Homebase stores in 2013/2014 to improve productivity, empower teams and streamline unnecessary processes. Engage, communicate and embed the principles of the strategy to regional managers, store managers and leadership teams to secure enhanced service delivery, improved efficiency and business results. Positioning business to secure award for ‘Best Customer Satisfaction Strategy Award’ at the Institute of Customer Service UK Customer Satisfaction Awards 2015. Designed and rolled out national General Store Manager, Homebase Ltd, Oxford Jul 2010 – Apr 2013Led the strategic, operational and financial success of this store, reporting to the Regional Manager. Managing across all aspects of the business including leadership, team development, delivery of commercial offer, ensuring budgeted targets of costs and sales met. Accountable for P & L.Drove high standards of housekeeping for the shop floor and back of house areas, driving initiatives for store merchandising maximising team skills to present vibrant image. Recruiting, training and developing team in accordance with company principles.Maintaining regular contact with Regional Manager, following directions and contributing to the success of the region. Ensuring company loss prevention and health and safety policies and procedures fully implemented.