Mike Sears Email & Phone Number

West Region - Harrisonville, Missouri, United States

* Responsible for general management and operational tasks within the region.* Assist or leads driver's meetings/training.* Review regional reports to assure accuracy of data.* Keep up-to-date on all policies, literature and development for the improvement of passenger service and safety regulations. Enforce all safety regulations in a set region.* Preparing and maintaining repair orders, bus history files and other records in connection with fleet and maintenance activity. Follow the established preventive maintenance schedule for the inspection of vehicles and notification of drivers, making decisions whether major parts/maintenance should be repaired or replaced, where applicable.

Harrisonville, Missouri, United States

Kansas City, Missouri, United States

Kansas City Metropolitan Area

* Operate a company-provided vehicle to shuttle collections and/or parts from one facility to another in a safe manner, observing all security measures established by Primo regarding the operation of company vehicles. Keep vehicle clean at all times and report any malfunction promptly for repair.* Organize and maintain the inventory of purchases including all tools, machine parts, vehicle parts, water vending machines, equipment, and cleaning supplies. Conduct monthly reconciliation of materials distributed or checked out to field personnel.* Service and maintain water vending machines transported to and/or stored in warehouse to ensure operational machines are available for immediate installation. Duties include interior and exterior cleaning and sanitizing of machines; performing quality assurance checks on the water; and checking plumbing, mechanical and electrical connections.* Service reparable supplies and/or equipment for reentry into inventory system. Equipment includes, but is not limited to, refurbishing carbon tanks and cleaning reverse osmosis membranes

Grandview, Mo

Assist guests in scheduling service appointments for their power sports vehicle. Perform assessments with our guests on what specific service work their vehicles need.• Answer incoming service phone calls, emails, and chats• Schedule guest appointments• Check vehicles in and perform a walk-around when a guest drops off• Advise guest on repairs needed• Input Repair Order notes on repairs and resolutions• Follow up on parts ordered to Repair Orders• Closeout/Cashier repair orders• Perform follow up calls on repairs• Move vehicles around the shop• Participate in industry events and activities

Kansas City, Missouri

Manage drivers, messengers and guards and operations outside the facility, including up to 15 routes and more than 600 ATMs and CompuSafes. Drive the execution of the business and motivate team members to achieve the best results and continuous process improvement.• Ensure route logistics efficiency through appropriate interaction with market employees and route analysis. • Leverage systems, equipment and process redesign to drive continuous improvement in cost, quality and efficiency.• Proactively reduce risk exposure and ensure implementation of measures to reduce workers compensation injury costs and security losses within the market.• Establish and maintain accountability on the front line of the market, maintaining positive employee relations and work environment.

Kansas City, Missouri Area

Responsible for managing service and profit center, 25 field service routes, and 8 route management and support team members installing and servicing over 1,600 water and ice vending machines covering 10+ states. This included division P&L responsibilities at all levels, including payroll, inventory, routes and service trucks for $600k in warehouse parts and $12M in annual revenue.• Responsible for cash vault security and weekly cash collections, counting and deposits.• Scheduled service, repair, installation, switch out, relocation, and removal of water and ice vending machines. • Oversaw and participated in hiring and training at all levels, including district managers and direct reports.• Regularly performed all office administrative functions in support of business.• Forklift certified / Class E Driver's License• Member of succession planning team.• Conducted daily/weekly/monthly safety meetings.

Kansas City, Missouri Area

Acted as business liaison between trading partners, sales, receivables, and IT for eCommerce requests and initiatives, serving as the primary contact for customer service issues. Partnered with functional groups to ensure project targets were achieved and modified project scopes as needed and with sponsor approval.• Trained and managed a team of 3 trainers that trained 300+ Direct Store Delivery (DSD) route reps to transition from paper to hand-held-computers. The transition saved company and its customers $1M+ annually in invoice discrepancies and labor. • Built internal field support department, hiring and training team of 6 level one field support reps. Five team members advanced within and outside the company.• Developed corporate, field and customer level trend reports for Scan Based Trading (SBT). These reports allowed tracking of shrink losses and the ability to focus in on problem areas. My reports gave the company the tools it needed to meet its target of 3% or less of shrink for their SBT program.• Successfully scheduled and managed the implementation of over 50 EDI (Electronic Document Interchange) project with external trading partners.• Oversaw the implementation of Scan Based Trading (SBT) in 1,100+ trading partner retail locations.• Developed reports for project status and key performance indicators utilizing Microsoft Office, Crystal Reports and other programs.• Developed initial Field Support group and processes for handling internal plant support calls. Helped develop and manage IT knowledge tree for use in problem resolutions.• Managed 10 depots, 100 routes in East Texas and Northwest Louisiana with emphasis on sales and market increases and distribution control. • Used computer software to restructure 300+ Distribute Goods Directly (DSD) routes.