Susan Phelps Email & Phone Number

Nashville, Nc

Nashville Nc

• Develop, implement and manage a year-round calendar of public special events ranging in attendance from 500-8,000+ providing over 30 days of public events each year.• Establish and manage division budget and create and maintain relationships with area business that result in over $50,000 in event sponsorships.• Manage marketing programs and advertising through various media outlets for all special events.• Oversee and direct the private rental aspect of the Imperial Centre for Arts and Sciences a historic building; generating another source of revenue for the city, this includes, the reunion marketing and wedding market.• Manage customer service division. Train, assign, schedule, direct, supervise and discipline personnel; including one full time and 15 part time employees.

• First director hired to create operational budget and implement marketing initiatives for TDA in Granville County.• Develop and manage business and marketing plans for the GCTDA as well as plan and recruit events generating economic impact.• Encourage new development within the tourism sector that increases occupancy and sales tax, thus generating revenue for the county.• Promote the county in positive light as well as act as liaison for the county in public relations scenarios -Create and recruit partnerships among accommodations, events, dining and retail businesses to encourage economic development and growth within the county and region.• Manage and promote the county through social media, website, print collateral and trade shows

• Manage corporate accounts as well as the University of North Carolina Chapel Hill as it pertains to business transient travel.• Establish personal and team goals each month and quarterly to meet the company's expectations in sales.• Generate potential group business as well as corporate travel and maintain a great customer relationship.• Build relationships with current clients and potential clients to grow business and create repeat business opportunities.• Maintain relationships with industry-related businesses and associations such as Chamber of Commerce and Visitors Bureaus.

Raleigh Market

-Work extensviely with SMERF market, solicting and following up on new and exisiting clients-Follow-up on reactive leads coming from hotel operations-Resolicit past group business and qualify new leads to see if they have account potential-Communicate effectivly and efficently with clients based on their group needs for sleeping rooms and meeting space.-Attend social networking events to maintain close relationships with area trade shows, wedding vendors and event venues.

Event Coordinator/Sales Lead at Residence Inn by Marriott, Chapel Hill NC -Work closely with General Manager and Sales Managers to maintain group bookings and room inventory for increased RevPar. -Maintain and build relationships with clients to make sure they receive excellent service before, during and after their stay.-Participate in area Sales Blitz that target University business.-Communicate with clients about needs for Food and Beverage for banquets and meetings held in-house in an organized manor, as well as working closely with Head Chef to create BEO’s for every event.-Responsible for organizing hotel site-tours for potential clients.-Work comprehensively with FOSSE, Hotel Sales Pro, Microsoft Office and Publisher

Assisted the Director of Marketing in the development of promotional materials and marketing media, helped host an informational attractions and social media convention, created partnerships for advertising and area discount card and updated informational tourism websites. Also created and implemented visitors surveys in several areas for market research.

Master Of Public Administration - Mpa

B.S, Tourism And Hospitality Management, Business Administration

Activities and Societies: Rho Phi Lambda