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Accomplished revenue cycle expert. Completed highly successful revenue cycle transformation project at a large hospital in Arkansas during 2014-2015 as measured by the HFMA MAP keys. This successful project was showcased at the 2015 McKesson Insight conference in Nashville, TN. Acted as an interim revenue cycle manager at a 2000 bed health system in LouisianaAssigned to multiple ICD-10 transition projects for hospitals in multiple states as well as a 1500 physician oncology practice while overseeing 8 clinics during their transitionServed for 13 years as the Director of Revenue Cycle at a 400 bed hospital in central North CarolinaProficient at management of the revenue cycle with a proven track recordHold the Certified Revenue Cycle Executive designation through AAHAM. Member of both AAHAM and HFMA Experienced speaker on revenue cycle topics Specialties: Revenue Cycle,Patient AccountingICD10Patient AccessClinical DenialsFinancial CounselingBudget preparation and controlAccounts Receivables analysisAccomplished national, regional and local speaker
Retired
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RetiredRetired Aug 2017 - PresentTriad Area -
Project ManagerComputer Credit, Inc Jul 2016 - PresentWinston Salem, North Carolina
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Revenue Cycle ConsultantHealth Care Revenue Cycle Consulting Mar 2016 - PresentTriad AreaAvailable for consulting and interim director opportunities. Open for travel. Contact information:susanphelps1@triad.rr.com
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Revenue Cycle Program ManagerMckesson Provider Technologies Jul 2009 - Feb 20165995 Windward Parkway, Alpharetta, GaAccountable to oversee large revenue cycle optimization projects for McKesson STAR hospitals. Manage McKesson delivery teams and escalate issue resolution appropriately and timely. Schedule appropriate resources for the project and ensure on time delivery. Set and monitor metrics related to the project. Above all, ensure customer satisfaction with the overall project delivery.Project Manager for ICD-10 Assessment projects. Responsible for on time delivery of high quality ICD-10 products and services. -
Vice President, Healthcare Product ConsultingWachovia Jan 2008 - May 2009I was able to provide technical expertise on the healthcare revenue cycle to the sales team. I conducted product demonstrations and presentations to clients both in person and via Live Meeting. Travel to multiple states was required. Assistance was provided to the sales staff on setting strategy for presentations to healthcare clients. -
Director, Revenue CycleHigh Point Regional Health System Nov 1994 - Dec 2007In this position I progressively moved up from a patient accounts manager to director over several departments with over 100 FTEs. I was responsible for the budgets for 4 departments. I was accountable for the revenue cycle including admissions, clinical denials, billing, follow up, customer service, and bad debt. Over time, I was able to reduce AR days from the 70s down to the low 40s and maintain that level over time. -
Ambulatory Services ManagerMoses Cone Health System May 1988 - Nov 1994Responsible for the administrative operations of multiple ambulatory units at this large health system. Primarily operated out of the emergency department but also covered the outpatient clinics. I supported the budget preparation and completed the documentation for capital purchases along with oversight of capital project implementation. Worked closely with department directors, vice presidents and physicians.
Susan Phelps Skills
Susan Phelps Education Details
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Health Administration And Business Administration -
Health Policy And Administration
Frequently Asked Questions about Susan Phelps
What company does Susan Phelps work for?
Susan Phelps works for Retired
What is Susan Phelps's role at the current company?
Susan Phelps's current role is Revenue Cycle Consultant.
What is Susan Phelps's email address?
Susan Phelps's email address is su****@****.rr.com
What schools did Susan Phelps attend?
Susan Phelps attended Pfeiffer University, University Of North Carolina At Chapel Hill.
What skills is Susan Phelps known for?
Susan Phelps has skills like Revenue Cycle, Healthcare, Hospitals, Leadership, Accounts Receivable, Healthcare Consulting, Consulting, Physicians, Emr, Microsoft Excel, Software Documentation, Management.
Who are Susan Phelps's colleagues?
Susan Phelps's colleagues are Frank Lunsford, Ruth Ann Ford, Bill Morris, Peter Gillespie, Traci Nellis, John Weinberg, Connie Schwenn.
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Susan Phelps
Beachlife Team Llc: Consulting, Salesforce Administration, Salesforce Certified Instructor, Professional Training, Curriculum Development And Project ManagementLakeland, Fl2coldwellbankeratlanta.com, cbatlanta.com -
Susan Phelps
Susan Phelps, Relocation, New Home Sales And Listings Specialist Berkshire Hathaway Homeservices Florida RealtySarasota, Fl2yahoo.com, bhhsfloridarealty.com
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