Sebastian Pineyro Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

• Full ownership of specific cities or countries within Southern Europe market, managing Spain.• Taking charge of enhancing the performance and competitiveness of designated destinations.• Embracing Hostelworld Products and Promotional Rates in assigned destinations or across the market as needed.• Proficiency in delivering comprehensive and precise reports related to one's role and assigned destinations.• Assisting the Market or Area Manager in enhancing the competitiveness of hostels across the market and ensuring the attainment of competitive targets. Delivering exceptional service levels to property partners within the market.• Cultivating strong collaboration and assistance with other market squads and supporting teams.• Spearheading communication, overseeing distribution, and crafting content for Campaign emails within the Market.• Acting as a Content Creator and Host for Webinars aimed at acquiring, retaining, or promoting Hostelworld.

Dublin, County Dublin, Ireland

• Analyze the performance of the properties to increase Market Share, with focus on Grow TTV• Successful completion of all operational tasks required to support the market.• Adoption of Hostelworld Products and Promotional Rates within any assigned destinations or across the market as required.• Key focus on Counter PMS adoption.• Supporting the Area Manager to improve competitiveness of hostels across the market and ensure NCS targets are achieved.• Successful delivery of GMT OKR’s

Dublin, Leinster, Ireland

Customer support including:• General queries from customer bookings• Dealing with customer queries/reservations for the property• Deal directly with customers either by telephone or electronically• Respond promptly (24-48hr) and courteously to customers queries• Handle and resolve customer complaints in a courteous manner• Obtain and evaluate all relevant information to handle enquiries and complaints• Use internal systems to record details of customer cases• Manage the administration of customer cases• Communicate and co-ordinate with other teams to achieve best results• Promote our sites with customers ensuring they get the best possible advice and help

Dublin, Leinster, Ireland

County Dublin, Ireland

●Ensured all waiter duties are performed efficiently and correctly●Maintained knowledge of current wine list and menu items, garnishes, ingredients and preparation methods●Training new staff in food service technique and restaurant procedures●Up-selling additional items for the customers●Delivered exceptional service by greeting and serving customers in a timely, friendly manner.●Completed opening and closing check list according to set standards●Supported other areas of the restaurant as necessary, such as set-up, clean-up and bar work●Helped customers with their inquiries and re-solving issues promptly●Providing excellent customer service to set a good example for staff●Keeping staff content with excellent leadership and communication skill

County Dublin, Ireland

● Supervising the floor during meal periods to ensure that all Restaurant standards and steps of service are met through all costumer interactions.● Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.● Communicate effectively, both verbally and in writing, to provide clear direction to the staff.● Observe performance and encourage improvement where necessary.● Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.● Remain calm and alert, especially during emergency situation and/or heavy restaurant activity, serving as a role model for the staff and other restaurant employees.● Ensure that all standards and restaurant cash handling procedures are met.

Montevideo Uruguay

● Agency Debit Memo (ADM) Audit and evaluate Airlines invoices, contracts, and orders to ensure revenue is billed appropriately. ● Conduct variance reporting, root cause identification, and error resolution resulting in revenue recovery or cost savings.● Implement new control points and metrics as the business changes.● Lead efforts that prevent revenue leakage, reduce cost, increase revenue and reduce defects.● Bank reconciliation, monitoring and dispute of the debit and credit sent by Companies. ● Researches, identifies, and reports bugs.

Uruguay

● Train and mentor new members on procedures and customer service protocols. ● Make and implement processes.● Work as part of the overall Customer Service and Operations team to deliver a quality customer service experience.● Ensure all customer complaints are dealt with in accordance with the procedures and service levels.● Participate in individual and team development activities/training to maximise both individual and team performance. ● Analyse and report with feedback all the issue of the Team trying to avoid the mistake (Continues Improving system

Montevideo

● Delivering a consistent, high level of service by telephone and email to internal and external customers● Addressing and resolving all customer queries.● Managing and regularly reviewing case queues & following up on open tickets● Review issue details and analyse, determine and resolve issues for clients, Reviews PNRs coming through on-line booking product● Collect payments of the Hotel or Flights of the Bookings of the Customers. ● Flights Ticketing of the Customers of the multiple Markets using GDS: SABRE, AMADEUS, TRAVELPORT● Collaborate with trainings of the new members● Works with and communicates to Managers, Supervisors, and agents, if necessary.

Uruguay

● Generate reports outlining daily transactions, room occupancy totals, revenue totals● Settle credit card charges through batch processing● Greeting guests, issue room keys, recommended activities and dining locations and managed room requests● Registering guests, processed payments for room charges, food and beverage charges and phone charges● Negotiate guest room rates, meeting room rental, function space and hotel services within approved booking guidelines● Sell hotel guestrooms groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits● Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded

Buenos Aires, Argentina

● Coordinated with Restaurant Manager and performed all service as per requirement.● Assisted all Restaurant Managers and organized various events to keep up the morale.● Evaluated the wine list and provided consultation in pairing to all clients.● Maintained a neat and clean restaurant area at all times.● Ensured compliance to all fire regulations and hygiene level required in the restaurant.● Provided training to junior staff members in coordination with Manager.

Buenos Aires, Argentina/Punta Del Este, Uruguay

● Providing a warm welcome for customers● Received food and drink orders and serve customer requests to the standards required.● Serving dishes to customers at tables● Ensured timely delivery of all food & beverage items to customers● Making recommendations from the menu if requested.

Master'S Degree, Revenue Management, Master

Project Managment Diploma, Project Managment

Hospitality Managment, Hospitality And Tourism

Estudio de la Gestión Organizacional Hotelera

General English Course, English

Tec. En Gestion De La Calidad Unit-Iso 9000