I have a proven track record of 20 years managing after-sales areas and products focused on delivering the best customer experience, primarily in the telecommunications industry. I have been leading teams for over a decade, driving success and innovation across all the roles I have been involved in.My focus is on developing solutions supported by a strong analytical vision for product management and profitability. I have led teams locally and regionally with a strong emphasis on professional development and growth, fostering a culture of continuous learning and operational excellence.