Head Of Service Design
CurrentService Design is the central processing unit (cpu) between our customers, sales and our rail freight services. This includes and requires * managing a fleet of 30.000 wagons * managing a yearly purchasing volume of €800 million * designing future digitalization services * connecting international knowledge within a team of 10+ nations * creating a pan-European network * building the future by challenging and developing autonomous railway ideasTo drive forward smartly and lead the change we use our international network for data-driven decision-making and focus on the three main pillars DIGITALIZATION, INTERNATIONALISATION and CORRIDOR-/EQUIPMENT STRATEGY. Our aim is to make railway services easy and effortless for customers - by managing the high complexity we are facing in the background. Currently * setting up a Transport Network à la "google maps for railway" * re-designing the enquiryprocess to offer real time costs * connecting the dots by data analytics for decisions concerning railway future