Sebastián Galvis Cadavid Email & Phone Number

Remote

✅ Conduct high volume interviews in both Spanish and English, delivering crucial insights for continuous market research in the healthcare sector✅ Contribute to market analysis efforts by providing current, actionable data to inform decision-making in Latin American countries✅ Effectively recruit and engage high-caliber candidates for interviews, upholding the quality and integrity of our research✅Manage the company's database in real-time, ensuring efficient operations and instant access to critical data✅ Efficiently coordinated and managed complex schedules for multiple team members, prioritizing daily calls and meetings to optimize time management and productivity

Cali

✅ Responsible for payroll, general services, quotes and customer service. Selection, hiring and retention strategies of personnel/employees.✅ Creation of all administrative processes, personnel management and customer service of a new startup.✅ Responding to customer inquiries via email, phone, or chat. Troubleshooting and resolving issues✅ Guiding new customers through the onboarding process, ensuring they understand how to use the product or service effectively✅ Monitoring customer accounts to ensure they are using the product or service effectively and identifying opportunities for growth✅ Proactively reaching out to customers with updates, new features, or product information.Conducting follow-ups after issues are resolved to ensure customer satisfaction.✅ Maintaining accurate records of customer interactions and issues

Cali, Colombia

✅ Responsible for the general services of the company's employees, including compensation strategies and staff retention, benefits such as transportation, cloth and food, recreation activities and the organization of events such as special dates celebrations. ✅ Creation of differentiating strategies for the retention and satisfaction of personnel within the company.

Valle Del Cauca, Colombia

✅ Creation of strategies to relocate, promote and retain employees based on the analysis of performance and career projections.

Valle Del Cauca, Colombia

✅ Selection of personnel for Colombia and the Andean region, from trainees to senior management positions.✅ Development and training activities for staff✅ Employee compensation and benefits analysis✅ Creation of staff retention strategies based on training and compensation activities and differentiating benefits.

Valle Del Cauca, Colombia

Industrial Engineer, Ingeniería Industrial

Certificado Nivel C1 En Ingles, English Language And Literature, General

High School Graduate) Virginia, Usa