• Lead and manage the exceptional onboarding team, including onboarding consultants, coordinators, and a dedicated engineer• Foster a dynamic and inclusive team culture that emphasizes collaboration and continuous improvement• Coordinate and oversee successful implementation of product modules, ensuring efficient communication between team members and stakeholders• Collaborate with the Product team to identify and implement technological solutions that improve the onboarding… Show more • Lead and manage the exceptional onboarding team, including onboarding consultants, coordinators, and a dedicated engineer• Foster a dynamic and inclusive team culture that emphasizes collaboration and continuous improvement• Coordinate and oversee successful implementation of product modules, ensuring efficient communication between team members and stakeholders• Collaborate with the Product team to identify and implement technological solutions that improve the onboarding process• Identify automation opportunities to enhance the implementation process, leveraging the expertise of the onboarding engineer• Seek out and manage developments for the Rankmi admin system• Develop and execute a robust QA process• Review sprint progress and raise warnings as necessary, empowering the team to excel and adapt Show less

Lead and manage the customer experience squads in CL & MX, providing top notch customer solutions.Manage and set criteria for competitive SLA’s and OKR.

Lead a team of high performance compliance agents. Set criteria in a less painful way to fully verify our client database while managing the day by day ops. Responsible of achieving competitive SLA's and OKR's, while truly helping people's businesses through technology.

Support agents team leader

Customer service, Schedule operator and service controller.

administración general