SIEM, Incident Response, Threat Intelligence, MITRE, Cloud Security Posture Management, DevSecOps, Compliance, Vulnerability Response, Patch Orchestration, Container Cloud Management, Operational Technology, CTF.- Splunk Cloud, Enterprise, RUM implementation expert- Crowdstrike Academy Certified - implemented Crowdstrike Falcon endpoint across enterprise systems- Tanium Experience- Tenable Vulnerability & OT - Cisco, Palo Alto SOAR, Fortinet, zScaler- Proficiency in RegEx, MxToolbox, DMARC implementer, Proof point, KnowBe4, Mimecast, SolarWinds, Lotus Notes, and other related tools- Security lead capable of simulating security incident and vulnerability response gamification scenarios in sandbox environments- NOW Community content creator - YouTube “SecBytes” - AWS S3, EC2, Kubernetes experience - built customLab environment to orchestrate workflow robotic process automation using JavaScript, python, powershell to report on network intrusion anomalies - Docker container experience - responding to known vulnerabilities and open source code issues- Machine Learning using TensorFlow and ServiceNow ML- Predictive Intelligence and Threat Intelligence advisor and consultant -Experience with AlienVault, VirusTotal, CyberChef, Snort, Wireshark, OpenVAS, MetaSploit- Proficiency in Azure, Powershell, EAC, MS Security Administration, Azure Graph API- Experience building reports via GraphQL - built interactive API reporting to map services to critical business environments - Security Technical Writer - product development, knowledge articles, wireframe UI/UX concepts, data analytics, technical write-ups, active community member- VMWare development and hands on experience - managed ‘honey pot’ project via GitHubResponsible for curating prescriptive narratives and content for cybersecurity professionals. Architect and design flow subject matter expert. JavaScript, Git, Python, Powershell proficiency - learning as I grow and sharing knowledge as I go!

The Official SecOps Consultant of ServiceNow 👨‍⚕️🩺🥼Follow my journey #secopsdoc and my YouTube series SecBytesServiceNow delivers digital workflows that create great experiences and unlock productivity. This is the future of work. Behind every great experience is a great workflow. Making work, work better for people starts with clear direction and a strong commitment from everyone at ServiceNow. Our people show up every day driven by a core set of values aligned to a single mission: Inspire our customers to workflow any challenge.I am responsible for global Security Operation discussion, demonstrations, testing, implementation, and workshop engagements - Security Incident Response, Vulnerability Response, Threat Intelligence, MITRE, TAXII/STIX, Configuration Compliance, and more!At ServiceNow we:Win as a teamInnovate and executeStay hungry and humbleDeliver customer successEmbrace diversity, creating belongingEnjoy the journey

Enterprise Engineer leading POC's, Security Assessments, & Mutual Action Planning. BetterCloud, named one of @SellingPowers Top 50 Companies to Sell for in 2020. Lead investors include Accel, BainCapital Ventures, Flybridge and Warburg Pincus.At BetterCloud, we are dedicated to helping CIO’s, CISO’s and IT Operations teams solve a large growing problem: How do you discover, manage, and secure your cloud applications in a best-of-breed world?1. We reduce operational costs by: -Centralizing and automating the administration of SaaS apps -Identifying all your redundant and unused SaaS applications that can be deprovisioned 2. We reduce the risk of data breaches by: -Improving the visibility into files, groups and user interactions -Automating granular policies, alerts and remediationPioneers of SaaSOps - We created the SaaSOps category, wrote two books on it, launched the first-ever annual SaasOps-focused conference, Altitude, and annually publish the definitive market research report on the category, State of SaaSOps. Strongest Ecosystem of SaaS Apps - We offer 60+ integrations available out of the box as well as an API for additional custom development, enabling you to connect all of your apps to one place. Most Scalable Automation Platform - We enable teams to create bespoke workflows by offering more than 900+ actions and alerts that help IT gain unparalleled efficiencies and reduce the security risks associated with SaaS applications.Largest Community of SaaS Experts - With 45K members, we run the largest SaaSOps community, which connects you to leaders in the space to learn what they’re doing and discuss best practices. Best in Class Services & Support - With a 10 second response time on webchat and 99% customer satisfaction, BetterCloud’s support is second to none. Here to help when you need us most.Lead Developer & Contributor for Azure Automation integration at BetterCloud

Managing the Clark IT Help Desk, providing world class customer service and support! Responsible for ServiceNow Administration, deployment, support, asset management, ITSM resolution/escalations, and reporting. Managed 5+ technicians and built the team from the ground up! Implemented ITSM for ServiceNow Solution - ServiceNow Administration, maintenance, releases, and configuration

Helping the world "Go Google." Support for businesses, jobsites, and governments using Google Apps in their organizations. Providing solutions to challenging technical issues, building customer-facing operations, define client needs, and work with Product and Engineering teams to improve the overall product. As a Administrator in Google Apps, I train end users on how to unleash the true potential of Google Apps and Google Services provided in a Enterprise environment. In a competitive industry run by technology, my job is to make your job more effective and efficient without the headache!Responsibilities:- Use Google Apps, specifically Google Apps for Business - Integrate Google Drive for Work- Administrator for Mobile Device Approvals/Management- Identify and implement initiatives to drive customer satisfaction and increase efficiency across the General Contractor industry (Online & Mobile)- Interact directly with customers on high-profile escalations to resolve issues.- Administrator for CloudLock** and creating policy engines - best practices for safe sharing of Google Docs and contentExperience with managing hosted services / HTML. Java, C++.Hands-on experience implementing, troubleshooting, and supporting Internet-based applications, web servers, mail servers (Linux, Exchange, Lotus Notes, Google)Network Security EngineerPenetration TesterVulnerability Management & Endpoint DetectionIncident Response Threat HunterRed Team/CTF

Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to the client community servicing over 3,000+ employees.Provide support for all Information Technology products and services. Support includes answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Worked on IT related setups and troubleshooting Dulles East Baggage Project, Inova Womens Hospital, US Coast Guard, Montgomery College Bioscience Center, and Rail to Dulles

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.Perform regular security monitoring to identify any possible intrusions.Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.Perform regular file archival and purge as necessary.Create, change, and delete user accounts per request.Provide Tier/other support per request from various constituencies. Investigate and troubleshoot issues.Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.MaintenanceApply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.Maintain operational, configuration, or other procedures.Perform periodic performance reporting to support capacity planning.Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.Maintain data center environmental and monitoring equipment.

Working with staff to sell Verizon wireless products and services to new and existing customersEstablishing employee performance standards & bi-lingual SMB supportEnsuring that all store and staff sales goals and performance metrics are consistently met or exceededSetting store schedules, coaching, training and developing staffManaging financials and P&LConducting inventory management and placing product ordersHandling all customer service issues in a timely and professional mannerDeveloping and maintaining long-term relationships with Verizon Wireless customersMaintaining expert knowledge of wireless products and servicesConsulting with district and corporate management in order to determine new goals and initiatives to improve store performance and profitability